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Geneviève P
No customer service/not safe
Swift Creek Outfitters & Teton Horseback Adventures的点评
点评：Awful experience/customer service at swift creek outfitters. It was not my first time riding a horse and we went for an hour ride. At a certain point, there was a problem with my saddle, it wasn't centered anymore but leaning towards the left side. I had to scream twice for my guide to hear me because she was really far from me. I told her there was a problem with my saddle but right after telling her, my horse panicked (started kicking) and I fell off. I don't necessarily think it was my guide's fault but I'm really disappointed about what happened after. My guide didn't come see me when I was on the ground. Instead, she went to check on the horse first. I really think my saddle wasn't tight enough and it was their mistake. My guide also told me something about the horse's back that was round so it was hard for the saddle to remain centered. When my guide came to see me, she told me to get back on the horse and move my weight to the right.... that's what I did for the rest of the ride not to fall again. When we arrived, we asked for a refund. They told me to take water and tylenol... They could have taken responsibility for what happened but they did not. They also told us that horses weren't machines. Would not recommend this place if you want a safe place.
翻译：在 swift creek outfitters 的体验/客户服务非常糟糕。这不是我第一次骑马，我们骑了一个小时。在某个时候，我的马鞍出现了问题，它不再居中，而是向左侧倾斜。我不得不大叫两次才能让我的向导听到我的声音，因为她离我很远。我告诉她我的马鞍有问题，但刚告诉她，我的马就惊慌失措（开始踢腿），然后我就摔了下来。我不一定认为这是我的向导的错，但我对之后发生的事情感到非常失望。当我倒在地时，我的向导没有来看我。相反，她先去检查马匹。我真的认为我的马鞍不够紧，这是他们的错误。我的向导还告诉我一些关于马背的事情，马背是圆的，所以马鞍很难保持居中。我的导游来看我时，她让我重新骑上马，并将重心移到右侧……为了不再次摔倒，我在接下来的骑行中一直这样做。到达后，我们要求退款。他们让我带上水和泰诺……他们本可以对发生的事情负责，但他们没有。他们还告诉我们，马不是机器。如果你想找一个安全的地方，不推荐这里。
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