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Bozeman Hot Springs Campground - Know Before You Book: Cabins Do Not Have Bathrooms and staff enjoys arguing.
Bozeman Hot Springs的点评
点评：I strongly recommend avoiding Bozeman Hot Springs Campground.
Our experience with both the facilities and management was extremely disappointing. The biggest issue involved the cabins. We reserved cabins for our 85-year-old parents, only to discover that the cabins do not have bathrooms. Guests must leave the cabin, cross a bridge, and walk through a rocky parking area to reach the restroom facilities—even in the middle of the night.
When I raised this concern with management, I was told that the lack of bathrooms is mentioned on their website. However, the manager also admitted that this situation happens "all the time" because many guests overlook that information when booking. When I asked why the employee taking the reservation did not warn us that the cabins had no bathrooms, especially given the age of our parents, the response was, "That is not our responsibility."
I explained that failing to mention such a significant detail during the reservation process is poor customer service. The manager's response was essentially that this is how they choose to do business and that if I was unhappy, I could file a complaint. He even stated that he enjoys arguing with customers who complain.
For a campground that charges premium prices, I expected far better customer service and far more consideration for elderly guests. Instead, I encountered an attitude that was dismissive, unhelpful, and unapologetic.
The hot springs themselves may attract visitors, but based on our experience, I cannot recommend this campground—especially if you are traveling with seniors, young children, or anyone who may need convenient restroom access. Make sure you fully understand the cabin accommodations before booking.
We felt that our concerns were ignored and that our elderly parents were treated with a complete lack of consideration. For that reason, I would not stay here again and would caution others to look elsewhere.
Our experience with both the facilities and management was extremely disappointing. The biggest issue involved the cabins. We reserved cabins for our 85-year-old parents, only to discover that the cabins do not have bathrooms. Guests must leave the cabin, cross a bridge, and walk through a rocky parking area to reach the restroom facilities—even in the middle of the night.
When I raised this concern with management, I was told that the lack of bathrooms is mentioned on their website. However, the manager also admitted that this situation happens "all the time" because many guests overlook that information when booking. When I asked why the employee taking the reservation did not warn us that the cabins had no bathrooms, especially given the age of our parents, the response was, "That is not our responsibility."
I explained that failing to mention such a significant detail during the reservation process is poor customer service. The manager's response was essentially that this is how they choose to do business and that if I was unhappy, I could file a complaint. He even stated that he enjoys arguing with customers who complain.
For a campground that charges premium prices, I expected far better customer service and far more consideration for elderly guests. Instead, I encountered an attitude that was dismissive, unhelpful, and unapologetic.
The hot springs themselves may attract visitors, but based on our experience, I cannot recommend this campground—especially if you are traveling with seniors, young children, or anyone who may need convenient restroom access. Make sure you fully understand the cabin accommodations before booking.
We felt that our concerns were ignored and that our elderly parents were treated with a complete lack of consideration. For that reason, I would not stay here again and would caution others to look elsewhere.
翻译：我强烈建议大家避开博兹曼温泉露营地。
我们对那里的设施和管理都非常失望。最大的问题出在小木屋上。我们为85岁的父母预订了小木屋，结果发现里面竟然没有卫生间。客人必须离开小木屋，穿过一座桥，走过一片崎岖的停车场才能到达卫生间——即使是在半夜。
当我向管理人员反映这个问题时，他们告诉我网站上已经说明了没有卫生间的情况。然而，经理也承认这种情况“经常发生”，因为很多客人在预订时都忽略了这一点。我问为什么负责预订的员工没有提醒我们小木屋没有卫生间，尤其考虑到我们父母的年龄，他们的回答是：“这不是我们的责任。”
我解释说，在预订过程中没有提及如此重要的细节，是糟糕的客户服务。经理的回答基本上是，这就是他们的经营方式，如果我不满意，可以去投诉。他甚至声称自己乐于与投诉的顾客争论。
对于一个收费如此高昂的露营地，我原本期待更好的客户服务，以及对老年客人更多的关怀。然而，我却遭遇了冷漠、不予理睬且毫无歉意的态度。
温泉本身或许能吸引游客，但根据我们的经历，我无法推荐这家露营地——尤其如果您带着老人、小孩或任何需要方便使用洗手间的客人。预订前务必充分了解小木屋的住宿情况。
我们感觉自己的诉求被忽视了，年迈的父母也完全没有得到应有的照顾。因此，我不会再次入住这里，并建议其他人另寻他处。
我们对那里的设施和管理都非常失望。最大的问题出在小木屋上。我们为85岁的父母预订了小木屋，结果发现里面竟然没有卫生间。客人必须离开小木屋，穿过一座桥，走过一片崎岖的停车场才能到达卫生间——即使是在半夜。
当我向管理人员反映这个问题时，他们告诉我网站上已经说明了没有卫生间的情况。然而，经理也承认这种情况“经常发生”，因为很多客人在预订时都忽略了这一点。我问为什么负责预订的员工没有提醒我们小木屋没有卫生间，尤其考虑到我们父母的年龄，他们的回答是：“这不是我们的责任。”
我解释说，在预订过程中没有提及如此重要的细节，是糟糕的客户服务。经理的回答基本上是，这就是他们的经营方式，如果我不满意，可以去投诉。他甚至声称自己乐于与投诉的顾客争论。
对于一个收费如此高昂的露营地，我原本期待更好的客户服务，以及对老年客人更多的关怀。然而，我却遭遇了冷漠、不予理睬且毫无歉意的态度。
温泉本身或许能吸引游客，但根据我们的经历，我无法推荐这家露营地——尤其如果您带着老人、小孩或任何需要方便使用洗手间的客人。预订前务必充分了解小木屋的住宿情况。
我们感觉自己的诉求被忽视了，年迈的父母也完全没有得到应有的照顾。因此，我不会再次入住这里，并建议其他人另寻他处。
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