点评:This is a lovely museum and shop with beautiful views over the sea. Usually the cafe is fine, and they do serve tasty scones! However I consider that some of the staff require training in customer service. My friend ordered scrambled egg on toast .When it came it was cold and we've never seen scrambled eggs like this before, it was more like hard boiled eggs chopped up.
My friend returned it and was met with no apology or concern and was just told it was scrambled. Anyway they agreed to provide another one which when it came was literally plonked down on the table with the dirtiest looks being given to my friend. No apology, no sorry for what had happened, nothing! Unbelievable! So rude and totally spoilt what should have been a pleasant outing. I would suggest staff need training about how to deal with customers politely and pleasantly as this experience today was clearly not acceptable.
翻译:这是一家很漂亮的博物馆和商店,可以欣赏到美丽的海景。咖啡馆通常都不错,他们供应的烤饼也很美味!但是我认为有些员工需要接受客户服务方面的培训。我的朋友点了吐司上的炒鸡蛋。端上来的时候是冷的,我们以前从未见过这样的炒鸡蛋,更像是切碎的煮鸡蛋。
我的朋友把它退了回去,他们没有道歉也没有表示关心,只是说这是炒的。总之,他们同意再提供一个,但端上来的时候,他们直接把鸡蛋扔在桌子上,并给了我的朋友最恶毒的眼神。没有道歉,没有为所发生的事情道歉,什么都没有!难以置信!如此粗鲁,完全破坏了本来应该愉快的出游。我建议员工需要接受培训,学习如何礼貌愉快地对待顾客,因为今天的这种经历显然是不可接受的。