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Rob R
Horrible experience!!
Songo River Queen的点评
点评：Tickets were purchased on 6/18/25 for the Songo River Queen river cruise on 8/31/25. Four senior citizens drove 1.5 hours to Naples, ME and arrived at 12:25pm for the 1:00pm cruise. Due to ambulation issues one of our party signed us in and the remaining three sat on a nearby bench. He was not informed that we could board nor was the boat indicated; it was very small and not within sight.
At 1:30pm we asked about the cruise and were told that it had left at 1:00pm. When the boat returned we lodged a complaint with both the captain and the crew member who had signed us in. The latter said that we had been told that we could board, which was not true. He also said that no one was sitting ion the bench when he left. This was also untrue as we never moved from the bench and he looked right at us. The captain assured us that the owner would respond to our calls and most likely refund our money.
Five messages were left for the owner, a complaint was made via Facebook messenger on the company site, the Sebago Lakes Chamber of Commerce was notified, and the Better Business bureau was contacted. There has been no response to date to myself or the BBB. A refund is due!
At 1:30pm we asked about the cruise and were told that it had left at 1:00pm. When the boat returned we lodged a complaint with both the captain and the crew member who had signed us in. The latter said that we had been told that we could board, which was not true. He also said that no one was sitting ion the bench when he left. This was also untrue as we never moved from the bench and he looked right at us. The captain assured us that the owner would respond to our calls and most likely refund our money.
Five messages were left for the owner, a complaint was made via Facebook messenger on the company site, the Sebago Lakes Chamber of Commerce was notified, and the Better Business bureau was contacted. There has been no response to date to myself or the BBB. A refund is due!
翻译：我们于2025年6月18日购买了8月31日Songo River Queen号游船的船票。四位老年人驱车一个半小时到达缅因州那不勒斯，于下午12:25到达，准备乘坐下午1:00的游船。由于行动不便，我们一行人中有一人负责办理登船手续，其余三人则坐在附近的长椅上。他既没有被告知我们可以登船，也没有人指示游船的位置；游船很小，而且我们看不到。
下午1:30，我们询问游船的情况，被告知游船已于下午1:00出发。游船返回后，我们向船长和之前为我们办理登船手续的船员提出了投诉。后者声称我们被告知可以登船，但这并非事实。他还说他离开时长椅上没有人。这同样不属实，因为我们一直坐在长椅上，而且他当时就看着我们。船长向我们保证，船东会回应我们的投诉，并且很可能会退款。
我们给店主留了五条信息，通过Facebook Messenger在公司网站上投诉，通知了塞巴戈湖商会，并联系了商业改进局（BBB）。至今为止，我和BBB都未收到任何回复。我们要求退款！
下午1:30，我们询问游船的情况，被告知游船已于下午1:00出发。游船返回后，我们向船长和之前为我们办理登船手续的船员提出了投诉。后者声称我们被告知可以登船，但这并非事实。他还说他离开时长椅上没有人。这同样不属实，因为我们一直坐在长椅上，而且他当时就看着我们。船长向我们保证，船东会回应我们的投诉，并且很可能会退款。
我们给店主留了五条信息，通过Facebook Messenger在公司网站上投诉，通知了塞巴戈湖商会，并联系了商业改进局（BBB）。至今为止，我和BBB都未收到任何回复。我们要求退款！
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