旅行
账户
Tom M
My trip was CANCELED.
Beamers Hells Canyon Tours的点评
点评：I booked the full day trip about 6 months out and was going a day earlier too take this trip before I got on my American cruise. I received google notifications about 6 days, 4 day, and 2 days before the trip reminding me of the trip. I was scheduled to go on the trip on Tuesday May 21, 2024 with my brother law. He was from Ohio and I was from Virginia. Apparently they called me via phone on Friday afternoon before the trip to inform me that they didn't have enough people scheduled on the trip for the boat to go out that day. I missed the call and normally don't answer calls from area codes I don't know and never listened to the voicemail sent. As mentioned before I kept getting reminders of the trip so I thought I was good to go. I traveled all day Monday to get to Clarkston WA so I didn't check my email. Even the day of the trip I received reminders the trip was in an hour when having breakfast. We went down to the dock and no boat or people where around. I received another reminder the trip leaves in 5 minutes and I need to check in. I called the office and no one answered. I hung around for about 1/2 hours and then went back to my hotel room to check my emails and found my trip was refunded in full on Monday the day before the trip. I Finally got ahold of someone at the office later that day and told me the trip was canceled because not enough people signed up but the boat was going out on Wednesday the next day which had room. My cruise left that day so we never got to see Hells Canyon which was on of the highlights I was looking forward to on my vacation.
I STRONGLY SUGGEST that you contact them a week or so ahead of your trip to verify you have enough passengers and the boat is going out. DO NOT rely on any google notifications related to your trip. They are meaningless.
Not sure if I answered the call on 3 days before the trip if they would have worked something out for me or what they could have offered me as an option.
I STRONGLY SUGGEST that you contact them a week or so ahead of your trip to verify you have enough passengers and the boat is going out. DO NOT rely on any google notifications related to your trip. They are meaningless.
Not sure if I answered the call on 3 days before the trip if they would have worked something out for me or what they could have offered me as an option.
翻译：我提前大约 6 个月预订了全天行程，并提前一天出发，在登上美国邮轮之前参加了这次旅行。我在旅行前大约 6 天、4 天和 2 天收到了谷歌通知，提醒我这次旅行。我原定于 2024 年 5 月 21 日星期二和我的姐夫一起旅行。他来自俄亥俄州，我来自弗吉尼亚州。显然，他们在旅行前的星期五下午打电话给我，通知我他们没有足够的人参加旅行，无法让船在那天出发。我错过了电话，通常不会接听来自我不知道的区号的电话，也从未听过发送的语音邮件。如前所述，我一直收到旅行提醒，所以我认为我可以出发了。我周一整天都在旅行，到达华盛顿州克拉克斯顿，所以我没有查看电子邮件。即使是在旅行当天，我在吃早餐时也收到了提醒，旅行将在一小时内开始。我们去了码头，周围没有船也没有人。我又收到一次提醒，说行程 5 分钟后就要出发了，我需要登记。我给办公室打电话，但没人接。我等了大约半个小时，然后回到酒店房间查看电子邮件，发现我的行程已在行程前一天周一全额退款。我终于在当天晚些时候联系到了办公室的某个人，他告诉我行程被取消了，因为报名的人不够多，但船将于第二天周三出发，当时还有空位。我的游轮当天就出发了，所以我们没能看到地狱峡谷，这是我假期里最期待的亮点之一。
我强烈建议您在旅行前一周左右联系他们，以确认乘客人数足够，船是否出发。不要依赖与您的旅行相关的任何谷歌通知。它们毫无意义。
我不确定如果我在旅行前 3 天接听电话，他们是否会为我解决问题，或者他们可以给我提供什么选择。
我强烈建议您在旅行前一周左右联系他们，以确认乘客人数足够，船是否出发。不要依赖与您的旅行相关的任何谷歌通知。它们毫无意义。
我不确定如果我在旅行前 3 天接听电话，他们是否会为我解决问题，或者他们可以给我提供什么选择。
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