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Daydream2523272****
Horrible Customer Service
Hester Creek Estate Winery的点评
点评：I am writing to share my disappointment regarding the service I received at this winery this past Saturday. While I typically do not write negative reviews, this was the second occasion where I experienced poor customer service at this location.
During our visit to purchase wine, I noticed several staff members behind the counter and one employee on the phone. Despite the presence of multiple staff members, no one acknowledged us for 6 minutes. When the employee on the phone finally assisted us, she explained that it is winery policy for phone calls to take precedence over in-store customers.
This experience mirrored a similar visit three years ago, where we waited ten minutes because a staff member was unable to step away from a conversation to process a sale. I returned this year hoping the service had improved, but unfortunately, that was not the case.
I hope you will consider this feedback to improve the experience for future guests.
During our visit to purchase wine, I noticed several staff members behind the counter and one employee on the phone. Despite the presence of multiple staff members, no one acknowledged us for 6 minutes. When the employee on the phone finally assisted us, she explained that it is winery policy for phone calls to take precedence over in-store customers.
This experience mirrored a similar visit three years ago, where we waited ten minutes because a staff member was unable to step away from a conversation to process a sale. I returned this year hoping the service had improved, but unfortunately, that was not the case.
I hope you will consider this feedback to improve the experience for future guests.
翻译：我写这封信是为了表达我对上周六在这家酒庄所受到的服务的失望之情。虽然我通常不会写差评，但这已经是我第二次在这家酒庄遇到糟糕的客户服务了。
在我们去买酒的时候，我注意到柜台后面有好几位工作人员，还有一位正在打电话。尽管有这么多工作人员在场，却有六分钟没有人理会我们。最后，那位打电话的工作人员终于过来接待我们，并解释说酒庄的规定是电话优先于店内顾客。
这次的经历与三年前的一次类似，当时我们等了十分钟，因为一位工作人员无法放下手中的电话来帮我们办理销售。我今年再次光顾，希望服务能够有所改进，但很遗憾，事实并非如此。
我希望您能考虑我的反馈，以便改善未来顾客的体验。
在我们去买酒的时候，我注意到柜台后面有好几位工作人员，还有一位正在打电话。尽管有这么多工作人员在场，却有六分钟没有人理会我们。最后，那位打电话的工作人员终于过来接待我们，并解释说酒庄的规定是电话优先于店内顾客。
这次的经历与三年前的一次类似，当时我们等了十分钟，因为一位工作人员无法放下手中的电话来帮我们办理销售。我今年再次光顾，希望服务能够有所改进，但很遗憾，事实并非如此。
我希望您能考虑我的反馈，以便改善未来顾客的体验。
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