下载App
资质规则
旅行
账户
Becki H
Disappointed with servers manner
Chessell Pottery Cafe的点评
点评：Disappointing experience – rude and unwelcoming service
We visited Chessel Pottery Café as a party of six, including three young children, and unfortunately left feeling really disappointed with the experience.
From the outset, we felt rushed when ordering drinks. When one member of our party needed a little longer to decide, the man serving us sarcastically remarked, “I’m not busy or anything.” It immediately made us feel like an inconvenience rather than welcome customers.
My young son was playing quietly with some toy diggers he had brought along and had incorporated a few unopened sugar sachets into his play. He was told not to use them because “other people need them.” While I appreciate that these are provided for customers, he wasn’t opening or wasting the sugar, and it felt like an unnecessarily unfriendly interaction with a young child who was simply entertaining himself.
We spent a considerable amount of money during our visit, and to be fair, the food was good. However, the attitude of the man serving us really overshadowed what should have been a lovely, relaxed family outing.
For a café that welcomes families, I would have expected a much warmer and more understanding approach, particularly towards young children. Sadly, the service completely spoiled the experience, and we left feeling unwelcome.
Such a shame, as good food means very little when the customer service makes you feel like you’re a nuisance.
We visited Chessel Pottery Café as a party of six, including three young children, and unfortunately left feeling really disappointed with the experience.
From the outset, we felt rushed when ordering drinks. When one member of our party needed a little longer to decide, the man serving us sarcastically remarked, “I’m not busy or anything.” It immediately made us feel like an inconvenience rather than welcome customers.
My young son was playing quietly with some toy diggers he had brought along and had incorporated a few unopened sugar sachets into his play. He was told not to use them because “other people need them.” While I appreciate that these are provided for customers, he wasn’t opening or wasting the sugar, and it felt like an unnecessarily unfriendly interaction with a young child who was simply entertaining himself.
We spent a considerable amount of money during our visit, and to be fair, the food was good. However, the attitude of the man serving us really overshadowed what should have been a lovely, relaxed family outing.
For a café that welcomes families, I would have expected a much warmer and more understanding approach, particularly towards young children. Sadly, the service completely spoiled the experience, and we left feeling unwelcome.
Such a shame, as good food means very little when the customer service makes you feel like you’re a nuisance.
翻译：体验糟糕——服务粗鲁且毫无热情
我们一行六人，其中包括三个年幼的孩子，前往Chessel Pottery Café用餐，但最终却对这次体验感到非常失望。
刚一开始点饮料时，我们就感觉被催促着。当我们当中有人需要多一点时间做决定时，为我们服务的男子讽刺地说道：“我可没忙到哪儿去呀。”这句话立刻让我们觉得自己成了麻烦，完全不被当作受欢迎的顾客对待。我的小儿子当时正安静地玩着带去的玩具挖土机，还把几个尚未拆封的糖包也加入了游戏之中。有人告诉他不要用那些糖包，因为“其他人也需要它们”。虽说我理解这些糖包是提供给顾客的，但他既没拆开也没浪费糖，这种对待一个只是自娱自乐的小孩子的态度实在显得过于冷漠且毫无必要。
我们在这次光顾中花了不少钱，说句公道话……食物挺不错的。不过，为我们服务的那位男士的态度彻底破坏了本应愉快又轻松的家庭出游体验。
对于一家欢迎家庭光顾的咖啡馆来说，我本期望能看到更加友善、体谅的服务态度，尤其是对年幼的孩子。可惜的是，糟糕的服务彻底毁了这次体验，离开时我们甚至感到不受欢迎。
实在可惜——当服务态度让人觉得自己是个麻烦时，再美味的食物也毫无意义了。
我们一行六人，其中包括三个年幼的孩子，前往Chessel Pottery Café用餐，但最终却对这次体验感到非常失望。
刚一开始点饮料时，我们就感觉被催促着。当我们当中有人需要多一点时间做决定时，为我们服务的男子讽刺地说道：“我可没忙到哪儿去呀。”这句话立刻让我们觉得自己成了麻烦，完全不被当作受欢迎的顾客对待。我的小儿子当时正安静地玩着带去的玩具挖土机，还把几个尚未拆封的糖包也加入了游戏之中。有人告诉他不要用那些糖包，因为“其他人也需要它们”。虽说我理解这些糖包是提供给顾客的，但他既没拆开也没浪费糖，这种对待一个只是自娱自乐的小孩子的态度实在显得过于冷漠且毫无必要。
我们在这次光顾中花了不少钱，说句公道话……食物挺不错的。不过，为我们服务的那位男士的态度彻底破坏了本应愉快又轻松的家庭出游体验。
对于一家欢迎家庭光顾的咖啡馆来说，我本期望能看到更加友善、体谅的服务态度，尤其是对年幼的孩子。可惜的是，糟糕的服务彻底毁了这次体验，离开时我们甚至感到不受欢迎。
实在可惜——当服务态度让人觉得自己是个麻烦时，再美味的食物也毫无意义了。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
