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Tour0075982****
Dirty, hot, expensive and boring
Chiltern Valley Winery & Brewery的点评
点评：Apologies that this review is so long but it needs to be said for others benefit. I am not going to beat around the bush as I am blunt and to the point, whether it hurts, offends or annoys. I am only being honest with my opinion especially if I have paid a lot of money for a service. I am deeply saddened and disgusted by our recent experience here and I have learnt a very expensive and valuable lesson. I am being generous in giving 2 stars as I was only going to give just 1 star but just before leaving the establishment we had a great experience at breakfast as our host was beyond perfect and she did an amazing job. I did not catch her name (eastern european) but she needs recognition as she was so nice.The visit was not a total disaster so I will start with the positives. Time with the wife, beautiful location/scenery, awoken by nature, nice staff, delicious food, comfy bed (apart from headboard), thats about it! Initially I was given a tour voucher as a gift from our daughter as I love my ales and we have visited other breweries/distilleries in the past including Guinness in Dublin. As we live 127 miles away from here and alcohol was involved it made a lot of sense to stay over and make some nice memories as a couple. (I will get to the accomodation in a moment). Regarding the tour, I will sum it up in one word...rubbish! Our host Nick was a knowledgable, friendly professional gent who was clearly passionate about his job and he definitely knew about the products he was showing us. We started off in the beautiful vineyard on a very hot, glorious day with the chirps of the birds and butterflies flying about. Sounds idyllic doesnt it? Sadly not, I noticed strewn rubble and a broken soil drain by a shed within the field by where we were standing...sadly this was only the start! We carried on with the walking tour and it quickly became apparent that the whole establishment was in need of an overhaul a good tidy up and a few gallons of weedkiller would be a great idea too! Although Nick was very informative, a lot of info was common knowledge and we did not see any production of the products or running machinery. A description of the non running bottling machine was explained, which was a little silly. I can go on Youtube and see one actually running. I say no machines were running there was a very loud tun in the "brewhouse" doing its stuff, do not know what though due to the noise. The brewhouse was small, uncomfortably hot, very noisy, cramped and in my opinion very untidy. It was so loud we could not hear the majority of what our lovely tour guide was saying. It was so hot and restrictive we had to go outside as it was too uncomfortable. It got to the part of the tastings and again in my opinion this too was not the greatest. We were crammed into one of the store rooms along with the boxes on the industrial racking (which was ridiculously hot) where we were introduced to a circle of chairs (that looked like they were set up for an AA meeting) and we tasted the products with the added bonus of 4 cream crackers and a piece of cheese. My wife did mention to me that the only sample that tasted right came from an unopened bottle and the other samples that were decanted were from already opened bottles and they seemed a bit watered down. I do not drink wine and I too noticed this. We were rushed out of the tastings at the end as the tour was running behind so as the "tasting room" could be sorted for the next tour guests so we exited through the very cramped shop to the courtyard. At this point we enquired about our room as check in was at 2.30pm (we were busy on the tour) and it was nearly 4pm. We were informed that someone would take us down soon so we decided to sit in the courtyard and grab a snack and a coffee from the onsite snackvan. Well we would have done if the van had not closed early! We ended up sitting in the blazing heat and opted for a packet of overpriced macaroons from the shop as no food was available on site and we were starving! After about 15 mins we were getting annoyed as we had paid nearly £250 for the room so it was a bit naughty at 4pm(ish) that we were stuck in the blazing sun with no access to our accomodation. Finally we were guided down to the poolhouse (which we only booked as it was the only room left for the date we chose) and it became apparent that the shed I had seen earlier, the one with the exposed soil drain was actually our room. Early indications upon entering the enclosed private area were not too bad but this soon ended. The staff member pointed out the hot tub and pool and emphasized "please cover up after use to try and keep the crud out" and left us to enjoy our stay. Now I am not being negative about everything so it is only fair that I say the poolhouse internally was ok, definitely not "luxury" as stated on the website. The decor was nice as was the layout. A small fridge housed 2 prepaid bottles of ale, a bottle of water and a small quantity of milk, (not enough for 2 drinks each). That was it, the fridge was full! A fan was available but all it did was circulate the unbearable heat. There was also a full Dyson vacuum cleaner in the wardrobe which I think was disgusting. The pool area was a mess and in dire need of repairs. There were weeds growing all over, broken fence, broken steps, muddy slabs, rubbish from previous guests, filthy damaged parasol, and much more (zoom in on pics)it was disgusting. We had paid for the privilege of the pool and hot tub so we thought we would use them, the hot tub was a definite no due to floating dead flies and rusty components and although the pool was refreshing the swimming was shortlived as I nearly swallowed one of the many dead insects floating in the water. I felt ridiculously dirty after the swim so I made my way to the hut gathering mud from the slabs onto my wet feet and had a shower, well a dribble as the water pressure was useless. I put on the (well worn) gown provided but it was way too small, I think it was an XS size, so I dried myself with the small towels. As there is no bar or eating facilities on site we had prebooked (via Chilterns recommendation on the website) a meal at a pub a few miles away as our hosts laid on a "complementary" taxi service, sounds great. We indeed had the "free" taxi to a lovely pub approximately 6 mins away (by car) called the stag and huntsman (I will be leaving a review on their website) located in a beautiful part of the world. Upon entering we had to give our names and we were seated. We had to move outside as there were swarms of flies in our allocated area. We were given our menus and it became apparent very quickly how the taxi was "complementary" as our menus were slightly different to a menu for Joe Public and after doing a few sums it was obvious the taxi price was incorporated into our menu. As stated I will leave a review on the stag and huntsman website as it is not fair doing it via this one but I will say 2 meals, 2 puddings, 2 drinks and 2 sides of chips (1/2 a spud a side) cost us nearly £150 which is ridiculous! We got our "free" taxi back at 9pm and settled for the night, well we tried to! The heat was ridiculous so we had a very bad night, I could not wait to leave. The whole experience was horrible! We headed to the dining area (yes I thought the same!) for our prebooked 8.30am breakfast as we had paid enough for it. Apart from precious memories that we as a couple created the whole visit in my opinion was a very, very expensive mess and it was at this point things turned around slightly. We truly had a perfect dining experience and it took off the bad edge of the trip. Our breakfast host was amazing and although the portion sizes were of limited choice and small portions, she cooked the food to perfection from fresh. As mentioned above she needs recognition and FAO the owners, guys an overhaul and good tidy up would not go amiss. Our daughter bought the voucher for the experience and in all honesty we thought it would be a great night out at your establishment sadly we were wrong! We made good memories and annoyingly it was not because of your hospitality. I have done a few sums, with travel accommodation, food at a ridiculously expensive pub and a few of your ales what we have spent could have paid for 4 nights fully inclusive accomodation at a well known holiday park with entertainment. We had to save for a few months for this experience! We opted for "luxury" with you and it was not there, you may want to take the word off your listing. Believe me, if it was not for the breakfast lady I would be seeking a full refund!
翻译：抱歉这篇评论太长，但为了大家的利益，我必须说出来。我不会拐弯抹角，我直截了当地说，不管它是否会伤人、冒犯或惹恼我。我只诚实地表达我的意见，尤其是当我为一项服务付了大价钱的时候。我对我们最近在这里的经历深感悲痛和厌恶，我学到了一个非常昂贵且宝贵的教训。我慷慨地给了两星，因为我本来只打算给一星，但在离开酒店之前，我们享用了一次很棒的早餐，因为我们的主人非常完美，她做得非常出色。我没有记住她的名字（东欧人），但她需要得到认可，因为她人非常好。这次旅行不算一团糟，所以我先从积极的方面开始。和妻子在一起的时光，美丽的位置/风景，被大自然唤醒，友好的员工，美味的食物，舒适的床（除了床头板），就是这样！起初，女儿送给我一张旅游券作为礼物，因为我喜欢喝麦芽啤酒，而且我们以前也去过其他啤酒厂/酿酒厂，包括都柏林的吉尼斯啤酒厂。由于我们住的地方离这里 127 英里，而且会喝酒，所以留下来过夜，作为夫妻留下一些美好的回忆是很有意义的。（我马上会讲到住宿）。关于这次旅行，我只能用一个词来概括……垃圾！我们的主人尼克是一位知识渊博、友好专业的绅士，他对自己的工作充满热情，而且他对向我们展示的产品非常了解。在一个非常炎热、晴朗的日子，我们出发去了美丽的葡萄园，鸟儿啁啾，蝴蝶飞舞。听起来很田园诗意，不是吗？可惜并非如此，我注意到我们站的地方附近的田野里的一个棚子旁边散落着瓦砾和一条破损的排水沟……可惜这只是一个开始！我们继续步行游览，很快就发现整个酿酒厂都需要彻底整修，好好打扫一下，再加几加仑除草剂也是个好主意！虽然尼克讲解得很详细，但很多信息都是常识性的，我们并没有看到任何产品的生产过程或运转的机器。他解释了一下那台不运转的装瓶机，这有点傻。我可以去YouTube上看看一台真正运转的装瓶机。我说的是没有机器在运转，“酿酒厂”里有一个非常响的桶在工作，但不知道是什么噪音造成的。酿酒厂很小，闷热难耐，噪音很大，拥挤不堪，在我看来非常凌乱。噪音太大了，我们可爱的导游大部分都在讲解，我们听不清。天气又热又闷，我们不得不走到外面，因为太不舒服了。到了品酒环节，在我看来，这部分也不算太好。我们被塞进一个储藏室，和工业货架上的箱子一起（那里热得要命）。我们被带到一圈椅子旁（看起来像是为匿名戒酒会准备的），品尝了酒，还额外附赠了4块奶油饼干和一块奶酪。我妻子跟我提过，唯一尝起来对的样品来自一瓶未开封的酒，其他滗析过的样品来自已经开封的酒，而且感觉有点淡。我不喝酒，也注意到了这一点。由于行程安排落后，我们被匆匆带离了品酒室，以便为下一位游客腾出“品酒室”。于是我们穿过非常狭窄的商店，来到了庭院。这时，我们询问了房间的情况，因为入住时间是下午2:30（我们当时正忙着参观），而当时已经快下午4点了。我们被告知有人很快就会带我们下去，所以我们决定坐在院子里，从现场的小吃车上拿点小吃和咖啡。如果小吃车没这么早关门的话，我们肯定会去的！结果我们坐在酷暑中，从商店买了一包价格过高的杏仁饼，因为现场没有食物，而我们又饿极了！大约 15 分钟后，我们开始生气了，因为我们为这个房间支付了近 250 英镑，所以在下午 4 点左右，我们被困在烈日下，无法进入我们的住处，这有点太不礼貌了。最后，我们被带到了泳池房（我们预订它只是因为这是我们选择的日期唯一剩下的房间），很明显，我之前看到的那个棚子，那个带有外露排水沟的棚子实际上是我们的房间。进入封闭的私人区域时的早期迹象还不错，但这种情况很快就消失了。工作人员指着热水浴缸和泳池，强调“用完后请盖好，防止污渍进入”，然后就让我们尽情享受住宿了。我并非对所有方面都持否定态度，所以公平地说，泳池屋内部还行，绝对没有网站上说的那么“豪华”。装潢和布局都很不错。一个小冰箱里放着两瓶预付费的麦芽酒、一瓶水和少量牛奶。（每人喝两杯都不够）。就是这样，冰箱满了！虽然有风扇，但它只能循环难以忍受的热气。衣柜里还有一台戴森吸尘器，我觉得很恶心。泳池区很乱，急需维修。到处都是杂草，破损的篱笆，坏掉的台阶，泥泞的石板，以前客人留下的垃圾，肮脏损坏的遮阳伞等等（放大图片），真是令人恶心。我们已经付了游泳池和热水浴缸的钱，所以我们想用一下，但是热水浴缸绝对不行，因为上面漂浮着死苍蝇和生锈的部件，虽然游泳池很清爽，但游泳的时间很短，因为我差点吞下一只漂浮在水面上的死昆虫。游完泳后，我感觉脏得可笑，于是我走到小屋，把石板上的泥巴涂在湿漉漉的脚上，然后去洗澡，嗯，只是滴滴答答地，因为水压很差。我穿上了提供的（很旧了的）睡袍，但它太小了，我觉得是XS码，所以我用小毛巾擦干了身子。由于现场没有酒吧或餐饮设施，我们提前预订了（通过网站上Chilterns的推荐）几英里外一家酒吧的餐点，因为我们的主人提供了“免费”出租车服务，听起来很棒。我们确实乘坐“免费”出租车去了一家很棒的酒吧，大约6分钟的车程（开车），名叫Stag and Huntsman（我会在他们的网站上留下评论），它位于世界上一个美丽的地方。进门后，我们报上姓名，然后就坐了下来。我们不得不走到外面，因为我们分配的区域里有很多苍蝇。他们给了我们菜单，我们很快就明白了出租车是“免费”的，因为我们的菜单与普通大众的菜单略有不同，算了算之后，很明显出租车的价格已经包含在我们的菜单中了。正如我所说，我会在Stag and Huntsman网站上留言，因为通过这个网站留言不太公平。不过，我得说，两顿正餐、两个布丁、两杯饮料和两份薯条（每份半个土豆）花了我们近150英镑，真是太离谱了！晚上9点我们搭上“免费”出租车，安顿下来，我们尽力了！天气热得令人难以置信，我们度过了一个糟糕的夜晚，我迫不及待地想离开。整个体验糟透了！我们去了餐厅（是的，我也是这么想的！），吃了预订的8:30的早餐，因为我们已经付了足够的钱。除了我们作为一对夫妻创造的珍贵回忆之外，在我看来，整个旅程简直是一场非常非常昂贵的混乱，直到这时，情况才略有好转。我们真正享受了一次完美的用餐体验，也消除了旅行中的负面情绪。我们的早餐服务员非常棒，虽然食物的份量有限，而且份量很小，但她用新鲜的食材烹制出了完美的菜肴。正如上面提到的，她需要得到认可，也希望老板们好好整修一下，好好整理一下，绝对不会错。我们女儿买了体验券，说实话，我们以为在你们酒店度过一个美好的夜晚，可惜我们错了！我们留下了美好的回忆，但令人恼火的是，这并非因为你们的热情好客。我算了一下，包括旅行住宿、在一家贵得离谱的酒吧吃饭，以及你们的几瓶啤酒，我们花的钱本来可以在一个著名的度假公园住四晚，而且还有娱乐活动。为了这次体验，我们攒了好几个月的钱！我们选择的是“奢华”体验，但你们并没有做到，你们最好把这个词从房源里删掉。相信我，如果不是因为那位早餐小姐，我肯定会要求全额退款！
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