下载App
旅行
账户
Amy W
Parking App Failure Led to Unfair Fine – Landowners Unhelpful
Wye Valley Butterfly Zoo的点评
点评：I wanted to share a disappointing experience from my recent visit to the Wye Valley Visitor Centre (Butterfly Zoo) so that other families, especially those with additional needs, are aware.
When I visited with my 7 year old autistic son, all the disabled bays were taken, so we parked in a standard bay. The nearest pay machine was broken, and the instructions directed me to use the Evology parking app. I followed this, paid for 4 hours and had a confirmation on the app of the time we were covered until, and we went inside. We paid to enter the Butterfly Zoo but had to leave after just 44 minutes when my son became overwhelmed.
Days later, I received a £60 ParkingEye fine (rising to £100). I appealed, explaining the situation, including the fact that the app must have failed even though it showed my payment as successful at the time. My appeal has now been rejected.
What’s most upsetting is that the landowners LRF & ET Heyes, who manage the Visitor Centre, have the power to cancel charges but have refused to do so, despite being fully aware of the circumstances and the impact on a disabled child and his carer.
This whole experience has made me realise I cannot safely visit sites like this alone with my son. It is extremely disappointing that a family attraction is not more inclusive or compassionate in how it deals with disabled visitors.
⚠️ A word of warning for anyone visiting: if the machines are broken, do not rely on the Evology app — even if it tells you your payment was successful. Check your bank account afterwards, or risk an unfair fine.
We enjoyed the Butterfly Zoo itself, but the distress caused by this parking charge, and the complete lack of support from the site’s landowners, has ruined the experience. I will not be returning, and I feel other families should be aware before planning their visit.
When I visited with my 7 year old autistic son, all the disabled bays were taken, so we parked in a standard bay. The nearest pay machine was broken, and the instructions directed me to use the Evology parking app. I followed this, paid for 4 hours and had a confirmation on the app of the time we were covered until, and we went inside. We paid to enter the Butterfly Zoo but had to leave after just 44 minutes when my son became overwhelmed.
Days later, I received a £60 ParkingEye fine (rising to £100). I appealed, explaining the situation, including the fact that the app must have failed even though it showed my payment as successful at the time. My appeal has now been rejected.
What’s most upsetting is that the landowners LRF & ET Heyes, who manage the Visitor Centre, have the power to cancel charges but have refused to do so, despite being fully aware of the circumstances and the impact on a disabled child and his carer.
This whole experience has made me realise I cannot safely visit sites like this alone with my son. It is extremely disappointing that a family attraction is not more inclusive or compassionate in how it deals with disabled visitors.
⚠️ A word of warning for anyone visiting: if the machines are broken, do not rely on the Evology app — even if it tells you your payment was successful. Check your bank account afterwards, or risk an unfair fine.
We enjoyed the Butterfly Zoo itself, but the distress caused by this parking charge, and the complete lack of support from the site’s landowners, has ruined the experience. I will not be returning, and I feel other families should be aware before planning their visit.
翻译：我想分享我最近参观怀伊谷游客中心（蝴蝶动物园）的一次令人失望的经历，以便其他家庭，尤其是有特殊需求的家庭，能够有所了解。
我带着7岁的自闭症儿子去参观时，所有残疾人停车位都被占了，所以我们把车停在了标准停车位。最近的付费机坏了，指示指示我使用Evology停车应用程序。我照做了，支付了4个小时的费用，应用程序上确认了我们可以使用的时间，然后我们进去了。我们付了钱进入蝴蝶动物园，但仅仅44分钟后，我儿子就不知所措了，不得不离开。
几天后，我收到了60英镑的ParkingEye罚款（现已涨到100英镑）。我提出了申诉，解释了情况，包括应用程序肯定出了问题，尽管当时显示我的付款成功。我的申诉现在被驳回了。
最令人沮丧的是，管理游客中心的土地所有者LRF和ET Heyes有权取消收费，但他们拒绝这样做，尽管他们完全了解情况以及对残疾儿童及其照顾者的影响。
这段经历让我意识到，我根本无法安全地独自带着儿子参观这样的景点。一个家庭景点在对待残疾游客方面缺乏包容性和同情心，这真是令人失望。
⚠️ 给所有游客的警告：如果机器坏了，不要依赖Evology应用程序——即使它显示付款成功。之后请检查您的银行账户，否则可能会面临不公平的罚款。
我们很喜欢蝴蝶动物园本身，但停车费带来的困扰，以及场地所有者完全缺乏的支持，毁了这次体验。我不会再来了，我觉得其他家庭在计划旅行之前应该意识到这一点。
我带着7岁的自闭症儿子去参观时，所有残疾人停车位都被占了，所以我们把车停在了标准停车位。最近的付费机坏了，指示指示我使用Evology停车应用程序。我照做了，支付了4个小时的费用，应用程序上确认了我们可以使用的时间，然后我们进去了。我们付了钱进入蝴蝶动物园，但仅仅44分钟后，我儿子就不知所措了，不得不离开。
几天后，我收到了60英镑的ParkingEye罚款（现已涨到100英镑）。我提出了申诉，解释了情况，包括应用程序肯定出了问题，尽管当时显示我的付款成功。我的申诉现在被驳回了。
最令人沮丧的是，管理游客中心的土地所有者LRF和ET Heyes有权取消收费，但他们拒绝这样做，尽管他们完全了解情况以及对残疾儿童及其照顾者的影响。
这段经历让我意识到，我根本无法安全地独自带着儿子参观这样的景点。一个家庭景点在对待残疾游客方面缺乏包容性和同情心，这真是令人失望。
⚠️ 给所有游客的警告：如果机器坏了，不要依赖Evology应用程序——即使它显示付款成功。之后请检查您的银行账户，否则可能会面临不公平的罚款。
我们很喜欢蝴蝶动物园本身，但停车费带来的困扰，以及场地所有者完全缺乏的支持，毁了这次体验。我不会再来了，我觉得其他家庭在计划旅行之前应该意识到这一点。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
