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Sassiz1
Poor Customer Service
Gervasi Vineyard的点评
点评：I was so excited for my mom slc her friends to experience the Wine Tasting Event for her 70th birthday. Many of my friends have visited and loved it, so I thought I'd give it a try.
Unfortunately our party was not able to enjoy the Tasting Experience. The group was traveling through the snowstorm from Cleveland and admittingly were late. We acknowledge that. However, the person told us that perhaps we could use the tickets tomorrow(we appreciated his offer, but we have things already scheduled so we won't be able to go.
I called this morning to inquire about additional days/times when our group might be able to return to use the tickets since it was a purchase of $250. Perhaps a credit or a gift card. Essentially this is what he offered last night.
However, the young lady who answered the phone today simply read me their no-return policy. Of course, I read that policy when I purchased the tickets and understood it perfectly. However, due to the weather and a group of eight 70 year old women trying to get from Cleveland to Canton to celebrate, I would have thought the establishment would have been more customer friendly and at least provided a reasonable solution. They left Cleveland at 3:30 pm for a 6:30 pm reservation and were still late. That speaks to the weather and traffic.
Since Gervasi/Cave it prides itself on its customer service, I expected more from them. I was not asking for a refund at all, just a way to use the month that I have already paid to this winery.
The group did fine at the Crush House which was fine, however, due to the poor customer service and lack of compassion, I do not recommend. When I grew up in NE Ohio, every establishment always understood that horrible weather and went out of their way to try to accommodate people delayed because of it. I will be posting this review on all platforms available.
Unfortunately our party was not able to enjoy the Tasting Experience. The group was traveling through the snowstorm from Cleveland and admittingly were late. We acknowledge that. However, the person told us that perhaps we could use the tickets tomorrow(we appreciated his offer, but we have things already scheduled so we won't be able to go.
I called this morning to inquire about additional days/times when our group might be able to return to use the tickets since it was a purchase of $250. Perhaps a credit or a gift card. Essentially this is what he offered last night.
However, the young lady who answered the phone today simply read me their no-return policy. Of course, I read that policy when I purchased the tickets and understood it perfectly. However, due to the weather and a group of eight 70 year old women trying to get from Cleveland to Canton to celebrate, I would have thought the establishment would have been more customer friendly and at least provided a reasonable solution. They left Cleveland at 3:30 pm for a 6:30 pm reservation and were still late. That speaks to the weather and traffic.
Since Gervasi/Cave it prides itself on its customer service, I expected more from them. I was not asking for a refund at all, just a way to use the month that I have already paid to this winery.
The group did fine at the Crush House which was fine, however, due to the poor customer service and lack of compassion, I do not recommend. When I grew up in NE Ohio, every establishment always understood that horrible weather and went out of their way to try to accommodate people delayed because of it. I will be posting this review on all platforms available.
翻译：我很高兴妈妈和朋友们能参加她 70 岁生日的品酒活动。我的很多朋友都来过，并且很喜欢，所以我想试试。
不幸的是，我们的聚会没能享受品酒体验。我们一行人从克利夫兰出发，冒着暴风雪前来，我们承认我们迟到了。我们承认这一点。但是，那个人告诉我们也许明天可以使用门票（我们很感激他的提议，但是我们已经安排好了事情，所以我们不能去。
我今天早上打电话询问我们这个团体可以回来使用门票的其他日期/时间，因为这是一次 250 美元的购买。也许是信用卡或礼品卡。基本上这就是他昨晚提供的。
但是，今天接电话的年轻女士只是向我宣读了他们的不退货政策。当然，我在购买门票时阅读了该政策，并且完全理解。但是，由于天气原因和一群 8 名 70 岁的妇女试图从克利夫兰前往坎顿庆祝，我本以为该机构会更加友好地对待客户，至少提供合理的解决方案。他们下午 3:30 离开克利夫兰，预订时间为下午 6:30，但仍然迟到了。这说明了天气和交通问题。
由于 Gervasi/Cave 以其客户服务而自豪，我对他们抱有更高的期望。我根本没有要求退款，只是想利用我已经向这家酒厂支付的一个月费用。
团队在 Crush House 过得还不错，但由于客户服务差且缺乏同情心，我不推荐。当我在俄亥俄州东北部长大时，每家机构都理解恶劣的天气，并竭尽全力试图为因此而延误的人们提供便利。我将在所有可用的平台上发布此评论。
不幸的是，我们的聚会没能享受品酒体验。我们一行人从克利夫兰出发，冒着暴风雪前来，我们承认我们迟到了。我们承认这一点。但是，那个人告诉我们也许明天可以使用门票（我们很感激他的提议，但是我们已经安排好了事情，所以我们不能去。
我今天早上打电话询问我们这个团体可以回来使用门票的其他日期/时间，因为这是一次 250 美元的购买。也许是信用卡或礼品卡。基本上这就是他昨晚提供的。
但是，今天接电话的年轻女士只是向我宣读了他们的不退货政策。当然，我在购买门票时阅读了该政策，并且完全理解。但是，由于天气原因和一群 8 名 70 岁的妇女试图从克利夫兰前往坎顿庆祝，我本以为该机构会更加友好地对待客户，至少提供合理的解决方案。他们下午 3:30 离开克利夫兰，预订时间为下午 6:30，但仍然迟到了。这说明了天气和交通问题。
由于 Gervasi/Cave 以其客户服务而自豪，我对他们抱有更高的期望。我根本没有要求退款，只是想利用我已经向这家酒厂支付的一个月费用。
团队在 Crush House 过得还不错，但由于客户服务差且缺乏同情心，我不推荐。当我在俄亥俄州东北部长大时，每家机构都理解恶劣的天气，并竭尽全力试图为因此而延误的人们提供便利。我将在所有可用的平台上发布此评论。
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