点评:Have been visiting the garden centre and cafe for several years now, the cafe is great for lunch, very good fresh food,served hot where appropriate and brought to your table quite quickly and by friendly staff. The big let down is the queuing system. Unless you get there early,there is usually a lengthy line of people patiently waiting for counter service. Some of the these folks are often elderly and with mobility issues. There is only one person who takes your order for food, while 4-5 others wait to take your money and serve hot drinks. On my visit today , I waited,along with approx' 20 others while an elderly gentleman with hearing issues placed his order. This took at least 15-20 mins. Meanwhile, all those poor souls behind waited,even though some only wanted a hot drink and piece of cake. All the while, the other 4-5 staff stand by, idly waiting. Firstly, one of those staff members having seen the problem, should immediately step in & assist with the food orders to free up the queue. Does it take 4 people to make coffee or tea? Secondly, since there are sufficient staff to bring food to your table (and here's a great idea) why can't those same friendly staff members take your order at the table? thereby doing away with this senseless and inefficient system of queuing. The cafe is also a bit noisy inside however,there's a lovely outside patio,overlooking the gardens and even a covered part where you can sit on rainy days. I shall keep on coming as the food is very good and reasonable priced and just hope that one day, someone bright enough sees fit to do away with the senseless system of queuing!
翻译:我已经光顾这个花园中心和咖啡馆好几年了,咖啡馆的午餐很棒,食物非常新鲜,上菜时很热,服务员很友好,很快就把菜送到你的桌上。最大的缺点是排队系统。除非你早点到,否则通常会排起长队耐心地等待柜台服务。这些人中有些是老人,行动不便。只有一个人负责为你点餐,还有 4-5 个人等着收钱和提供热饮。今天我去的时候,我和大约 20 个人一起等着,一位听力有问题的老先生点了餐。这至少花了 15-20 分钟。与此同时,后面那些可怜的人也在等,尽管有些人只想要一杯热饮和一块蛋糕。与此同时,其他 4-5 名工作人员一直在旁边无所事事地等待。首先,其中一名工作人员看到问题后应该立即介入并协助点餐,以疏通队伍。煮咖啡或茶需要四个人吗?其次,既然有足够多的员工把食物送到你的餐桌上(这主意不错),为什么那些友善的员工不能直接在餐桌上为你点餐呢?这样就能省去这种毫无意义且效率低下的排队制度。咖啡馆内部也有点吵,不过,这里有一个漂亮的户外露台,可以俯瞰花园,甚至还有一个带顶棚的地方,下雨天可以坐下来休息。我会继续来的,因为这里的食物非常美味,价格也合理,只是希望有一天,能有足够聪明的人,能够废除这种毫无意义的排队制度!