点评:Hoppa arrive happy used people from Istanbul to transfer from the airport to Istanbul city and back but they didn’t turn up at the airport nor contact us the day before our departure. We had a conformation email to where we go when we arrived and when we got there half an hour early and when to the desk and shawl the man our reservation he said we were at the wright place and did not find our names and he tried three times to phone 905301390960 the number been given to us with the confirmation to phone if we need help but no answer then he said my friend can take you to the city and we have to pay him and we said no and got a taxi.
We tried every day to contact him but did not answer.
I sent an email to hoppa to complain about it and the replied back saying they had proofs from the company in Istanbul, okay they sent me the details but they didn’t do anything. I will never use hoppa again as it cost me over a £100 on taxi transfer.
翻译:Hoppa 很高兴地到达,他们雇佣了来自伊斯坦布尔的人来接送我们往返机场和伊斯坦布尔市内,但他们在我们出发前一天既没有出现在机场也没有联系我们。我们到达时收到了一封确认邮件,告知我们去哪里,我们提前半小时到达,当我们到服务台并给预订人披上围巾时,他说我们在正确的地方,但没有找到我们的名字,他尝试了三次拨打 905301390960 这个号码,确认后如果我们需要帮助可以打电话,但没有人接听,然后他说我的朋友可以带你去市里,我们得付钱给他,我们拒绝了,就打了一辆出租车。
我们每天都试着联系他,但都没有接听。
我给 hoppa 发了一封电子邮件投诉,他们回复说他们有伊斯坦布尔公司的证据,好的,他们把细节发给了我,但他们什么也没做。我再也不会使用 hoppa 了,因为出租车接送花了我 100 多英镑。