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Veronica l
Sorrowful experience of total lack of service from restaurant staff
Farndon Fields Farm Shop的点评
点评：Sadly, my visit yesterday to Farndon Fields with my husband was so disappointing, particularly after having written a glowing 5* review of our previous lunch and shopping experience there. This time, we decided to have afternoon refreshments and my husband's order was the vegetarian afternoon tea, which unfortunately, the waitress subsequently came over to tell us was off the menu; fair enough, but as she had taken the order on a tablet, we'd have thought that would have flagged up immediately. So we decided on a very simple order of cheese scone and chutney for my husband and a toastie for me with pot of tea for 2. From then on, the service went drastically downhill: the tea came first, then my toastie, but the scone didn't materialise. After an age, we called the young waitress over and she said she'd find out what had happened to it. She disappeared off but then never came back, and there was no other waiting staff in sight. After a further 15 or 20 minute wait, while my toastie was getting colder, a young waiter did appear to serve another table and we managed to call him over to ask again about the missing scone so he then went to find out. Eventually, another young waitress appeared with the scone - but no chutney so we had to ask for that and have a further wait while she fetched a small pot of the chutney. She did apologise about the chutney slip up but we never got any explanation as to why such a simple order of a cheese scone could have ended up as a complete drama! While we dismally ate our food, which was okay though my toastie was now cold and the tea stewed and bitter, the original waitress finally appeared to clear other tables but never came over to us with any explanation or apology for not having sorted out the mess. We feel very sad for the complete change in experience and lack of service received this time and obviously won't be going back there again.
翻译：昨天我和丈夫去法恩顿菲尔兹购物中心（Farndon Fields）的体验非常令人失望，尤其是我之前还给那里的午餐和购物体验写了一篇五星好评。这次我们决定在那里享用下午茶点，我丈夫点了素食下午茶，但服务员过来告诉我们菜单上没有了。这倒也情有可原，但她明明是用平板电脑点的单，我们以为她会立刻显示出来。所以我们只好点了很简单的：我丈夫点了奶酪司康饼配酸辣酱，我点了烤吐司，还点了一壶双人份的茶。从那以后，服务就急转直下：茶先上了，然后是我的烤吐司，但司康饼却迟迟不见踪影。过了好一会儿，我们叫住了那位年轻的服务员，她说她会去查一下。她走开了，之后就再也没回来，而且周围也没有其他服务员。又过了15到20分钟，我的烤面包都凉了，这时一位年轻的服务员出现了，他去服务另一桌客人。我们赶紧叫住他，再次询问那块烤饼的事，他这才去查了一下。最后，另一位年轻的女服务员端着烤饼来了——但是没有酸辣酱，所以我们只好又要了酸辣酱，又等了一会儿，她才拿来一小罐。她为酸辣酱的失误道了歉，但我们始终没得到任何解释，为什么这么简单的一份奶酪烤饼订单会变成一场闹剧！我们无奈地吃着剩下的食物，虽然烤面包已经凉了，茶也煮得又苦又糊，但味道还算可以。这时，之前那位女服务员终于出现了，去收拾其他桌子，却始终没有过来向我们解释或道歉，解释为什么没能解决我们遇到的问题。这次的用餐体验和糟糕的服务让我们非常失望，显然我们以后不会再去这家餐厅了。
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