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Marvin U
Terrible experience
Wright's Farm and Fruit Stand的点评
点评：Title: Terrible Customer Service Ruined Our Family Outing
We brought family from Queens and the Poconos for a day of apple picking, only to learn that most of the crop had been lost. We understood and decided to buy some apple pies instead.
Unfortunately, the pies were improperly bagged by an employee and spilled. When we asked for replacements, a woman who appeared to be the owner became extremely rude, loudly blaming us in front of other customers. She even took the pies away and threatened to give us nothing, despite us having already paid.
Eventually, she allowed us to choose replacement pies but continued yelling at the young employees and refused to provide bags. Not once did she apologize.
What should have been a simple fix turned into an embarrassing and unpleasant experience for our entire family.
Mistakes happen, but treating customers with respect should never be optional. We left extremely disappointed and will not be returning.
We brought family from Queens and the Poconos for a day of apple picking, only to learn that most of the crop had been lost. We understood and decided to buy some apple pies instead.
Unfortunately, the pies were improperly bagged by an employee and spilled. When we asked for replacements, a woman who appeared to be the owner became extremely rude, loudly blaming us in front of other customers. She even took the pies away and threatened to give us nothing, despite us having already paid.
Eventually, she allowed us to choose replacement pies but continued yelling at the young employees and refused to provide bags. Not once did she apologize.
What should have been a simple fix turned into an embarrassing and unpleasant experience for our entire family.
Mistakes happen, but treating customers with respect should never be optional. We left extremely disappointed and will not be returning.
翻译：标题：糟糕的客户服务毁了我们全家的郊游计划
我们特意从皇后区和波科诺斯山请家人一起来体验摘苹果的乐趣，结果却得知大部分苹果都已经绝收了。我们表示理解，于是决定购买一些苹果派来替代。
遗憾的是，一名员工在包装苹果派时操作失当，导致馅料洒了出来。当我们要求更换时，一位看起来像是店主的女士态度极其恶劣，还在其他顾客面前大声责怪我们。她甚至把派都拿走了，还威胁说什么都不会给我们，尽管我们已经付过款了。
最终，她允许我们挑选别的派来替代，但却继续对那些年轻员工大吼大叫，还拒绝提供包装袋。她一次道歉都没有。
本该是个简单的解决办法，结果却变成了我们全家人一次尴尬又不愉快的经历。
犯错在所难免，但尊重顾客绝不应是可做可不做的事。我们带着极大的失望离开了，以后也不会再来了。
我们特意从皇后区和波科诺斯山请家人一起来体验摘苹果的乐趣，结果却得知大部分苹果都已经绝收了。我们表示理解，于是决定购买一些苹果派来替代。
遗憾的是，一名员工在包装苹果派时操作失当，导致馅料洒了出来。当我们要求更换时，一位看起来像是店主的女士态度极其恶劣，还在其他顾客面前大声责怪我们。她甚至把派都拿走了，还威胁说什么都不会给我们，尽管我们已经付过款了。
最终，她允许我们挑选别的派来替代，但却继续对那些年轻员工大吼大叫，还拒绝提供包装袋。她一次道歉都没有。
本该是个简单的解决办法，结果却变成了我们全家人一次尴尬又不愉快的经历。
犯错在所难免，但尊重顾客绝不应是可做可不做的事。我们带着极大的失望离开了，以后也不会再来了。
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