下载App
资质规则
旅行
账户
Sam S
Overpriced and unacceptable customer service!
Applebarn at Taves Family Farms的点评
点评：Very disappointing and, in my view, significantly overpriced. Tickets cost close to $50 per person for anyone over age 3!!!, making a family visit extremely expensive. Cheaper U-pick tickets are available, but they do not include access to the petting zoo or playground.
The admission process is also frustrating. Despite the property’s considerable size, admission appears to be limited by the total number of tickets sold, rather than the number of people actually inside. Visitors come and go, yet departures do not appear to free up admission spaces. This restriction is not clearly communicated on the website. Families travelling from Vancouver could spend two hours getting there, only to be turned away. A restriction with that kind of impact should be prominently explained before people make the trip.
What was particularly upsetting was the treatment of a guest with a disability who had already purchased a “Super Fun” pass. His disability prevented him from using the paid-entry bouncy area, so he asked whether his nephew could use his pass for that activity instead. Staff simply refused. Unfortunately they refused to sell nephew full pass due to “capacity” and refused to allow transfer of pass from a disabled family member over to the kid.
He was asking to transfer an already-paid activity, not requesting something for free. The lack of flexibility and understanding, together with the disappointing front-desk service, was unacceptable. At these prices, families deserve clear admission information, courteous service and thoughtful consideration of accessibility-related requests. Management needs to address both its policies and how guests are treated.
There so many more amazing farms in the area at a fraction of the cost with friendlier front desk staff!
The admission process is also frustrating. Despite the property’s considerable size, admission appears to be limited by the total number of tickets sold, rather than the number of people actually inside. Visitors come and go, yet departures do not appear to free up admission spaces. This restriction is not clearly communicated on the website. Families travelling from Vancouver could spend two hours getting there, only to be turned away. A restriction with that kind of impact should be prominently explained before people make the trip.
What was particularly upsetting was the treatment of a guest with a disability who had already purchased a “Super Fun” pass. His disability prevented him from using the paid-entry bouncy area, so he asked whether his nephew could use his pass for that activity instead. Staff simply refused. Unfortunately they refused to sell nephew full pass due to “capacity” and refused to allow transfer of pass from a disabled family member over to the kid.
He was asking to transfer an already-paid activity, not requesting something for free. The lack of flexibility and understanding, together with the disappointing front-desk service, was unacceptable. At these prices, families deserve clear admission information, courteous service and thoughtful consideration of accessibility-related requests. Management needs to address both its policies and how guests are treated.
There so many more amazing farms in the area at a fraction of the cost with friendlier front desk staff!
翻译：非常令人失望，在我看来价格也贵得离谱。3岁以上的人每张门票接近50美元！！！这使得全家出游的成本变得极其高昂。虽然有价格更便宜的“自助采摘”门票，但这类门票不包含进入宠物动物园或游乐场的权限。
入场流程也令人头疼。尽管园区面积相当大，但入场人数似乎是根据售出的门票总数来限制的，而非园区内实际的人数。游客们不断进出……然而，游客的离开似乎并未腾出更多的入场名额。这一限制条件在网站上并未得到明确说明。从温哥华出发的家庭可能要花费两小时才能抵达，结果却被拒之门外。具有如此影响的限制措施应当在人们动身前予以清晰说明。
最令人气愤的是，一位已经购买了“超级乐趣”通行证的残障游客遭到了不公正对待。他的残疾使他无法使用需要付费进入的跳跳区，于是他询问能否让侄子使用他的通行证来参与该活动。工作人员直接拒绝了。不幸的是，由于“名额有限”，他们既不愿卖给侄子全价通行证，也不同意将残疾亲属的通行证转给这个孩子。
他只是希望转让一张已经付费的活动通行证，并非要求免费服务。这种缺乏灵活性与同理心的做法实在令人遗憾。再加上令人失望的前台服务，这种情况实在不可接受。以这样的价格，家庭游客理应获得清晰的入园信息、礼貌的服务，以及对无障碍需求的周到照顾。管理层需要改进相关政策，并切实改善对客人的服务方式。
这一地区还有许多其他很棒的农场，价格仅为这里的一小部分，而且前台员工也更加友好呢！
入场流程也令人头疼。尽管园区面积相当大，但入场人数似乎是根据售出的门票总数来限制的，而非园区内实际的人数。游客们不断进出……然而，游客的离开似乎并未腾出更多的入场名额。这一限制条件在网站上并未得到明确说明。从温哥华出发的家庭可能要花费两小时才能抵达，结果却被拒之门外。具有如此影响的限制措施应当在人们动身前予以清晰说明。
最令人气愤的是，一位已经购买了“超级乐趣”通行证的残障游客遭到了不公正对待。他的残疾使他无法使用需要付费进入的跳跳区，于是他询问能否让侄子使用他的通行证来参与该活动。工作人员直接拒绝了。不幸的是，由于“名额有限”，他们既不愿卖给侄子全价通行证，也不同意将残疾亲属的通行证转给这个孩子。
他只是希望转让一张已经付费的活动通行证，并非要求免费服务。这种缺乏灵活性与同理心的做法实在令人遗憾。再加上令人失望的前台服务，这种情况实在不可接受。以这样的价格，家庭游客理应获得清晰的入园信息、礼貌的服务，以及对无障碍需求的周到照顾。管理层需要改进相关政策，并切实改善对客人的服务方式。
这一地区还有许多其他很棒的农场，价格仅为这里的一小部分，而且前台员工也更加友好呢！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
