点评:I booked this tour for a Wednesday. Everything was fine, and I boarded my train to head to Lucca early morning that day. On my way I checked my inbox, and had received three emails at 3 AM the night before regarding the cancellation of my booking. Obviously very confused, I received another email saying that there was another time available early morning. By the stroke of luck, I had booked my train early enough to make it. Little did I know, when I reached out, they said that time wasn’t available either. Furthermore, they avoided responsibility and blamed it entirely on Viator, a third party service. What’s funny is I booked my excursion for a date they had no availability. Even funnier, I bought 60 euros worth of train tickets for a useless trip, and the company took no responsibility or seemed even somewhat apologetic. My booking apparently never existed, even though it was confirmed days earlier. My train tickets were a waste of money, as the kayaking was my only reason for going. Company could’ve had a semblance of respect if they apologized and took responsibility, but no… that wouldn’t make sense. Horrible experience and a waste of my time and money. Don’t recommend.
翻译:我订了周三的行程。一切都很顺利,我当天一大早就登上了前往卢卡的火车。在路上,我查看了收件箱,发现前一天晚上 3 点收到了三封关于取消预订的电子邮件。显然我非常困惑,又收到一封电子邮件,说一大早还有另一个时间可用。幸运的是,我订的火车票足够早,可以赶上。我不知道,当我联系他们时,他们说那个时间也没有空。此外,他们逃避责任,把责任完全归咎于第三方服务 Viator。有趣的是,我订的旅行日期他们没有空位。更有趣的是,我买了价值 60 欧元的火车票,却一无所获,而这家公司没有承担任何责任,甚至似乎有些抱歉。我的预订似乎从未存在过,尽管几天前已经确认了。我的火车票浪费了钱,因为皮划艇是我去的唯一原因。如果公司道歉并承担责任,他们本可以表现出一点尊重,但是不……这没有意义。糟糕的经历,浪费了我的时间和金钱。不推荐。