点评:I was based just outside Tonbridge for a week and needed a taxi a few times to get to and from the town centre. 888 were recommended by my hotel but they were totally unreliable. First taxi was 30 minutes late and had no means of payment and could not take cash. I waited 45 minutes for the second and the third was 30 minutes late. For the fourth they got the time wrong. On departure day no cars were available as all their taxis are doing school runs in the afternoon. I did have one booked but just jumped into an earlier one with a colleague in case it was late again and I missed my train. Running a taxi service is not that hard - take bookings, note down the correct place and time, assign a vehicle and monitor their punctuality. I accept that occasionally there will be a good reason for a delay but when it happens several times in a week the result is a customer experience.
翻译:我在汤布里奇郊外住了一个星期,有几次需要打车往返于市中心。酒店推荐了 888 出租车,但是他们完全不可靠。第一辆出租车晚点了 30 分钟,没有付款方式,也不能收现金。我等了第二辆出租车 45 分钟,第三辆也晚点了 30 分钟。第四辆出租车的时间记错了。出发当天,没有空车,因为所有出租车下午都要接送孩子上学。我本来预订了一辆,但为了防止再次晚点而错过火车,我和同事合乘了一辆更早的。经营出租车服务并不难 - 接受预订,记下正确的地点和时间,分配车辆并监控他们的准时性。我接受偶尔会有延误的正当理由,但如果一周发生几次,结果就是客户体验不佳。