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Bonseye的点评
点评：Relates to the Rib Boat trip. 20th August 2025
Very sadly, something has gone very amiss with this company. I tried to make payment for a trip, payment was declined. I tried again with a different card and the same happened. I never made the booking as a result and the staff showed me "payment declined" but never got any receipt, and she had to rush off to take a tour. I trusted this and went to call banks who assured me money would not be taken. However, I got back to the UK, never having booked the trip, and yet both amounts of money taken. I can only assume their wifi dropped at the time. What is so disappointing is that I have reached out over and over and they have assured me that they would resolve but this has not happened. I hate to write a bad review but I am left £260 out of pocket. Should you have your payments declined, do NOT leave their office without a receipt to show this.
Very sadly, something has gone very amiss with this company. I tried to make payment for a trip, payment was declined. I tried again with a different card and the same happened. I never made the booking as a result and the staff showed me "payment declined" but never got any receipt, and she had to rush off to take a tour. I trusted this and went to call banks who assured me money would not be taken. However, I got back to the UK, never having booked the trip, and yet both amounts of money taken. I can only assume their wifi dropped at the time. What is so disappointing is that I have reached out over and over and they have assured me that they would resolve but this has not happened. I hate to write a bad review but I am left £260 out of pocket. Should you have your payments declined, do NOT leave their office without a receipt to show this.
翻译：与Rib Boat之旅有关。2025年8月20日
非常遗憾，这家公司出了点问题。我尝试支付行程费用，但被拒付。我用另一张卡再次尝试，结果还是一样。结果我根本没能完成预订，工作人员给我看了“付款被拒”的提示，却没有给我任何收据，她不得不赶紧去参观。我相信了他们的建议，于是打电话给银行，他们保证不会扣款。然而，我回到英国后，行程根本没订，两笔钱却都被扣了。我只能猜测当时他们的WiFi断了。更令人失望的是，我多次联系他们，他们也保证会解决问题，但至今仍未解决。我不想写差评，但我还是损失了260英镑。如果您的付款被拒，请务必留下收据以证明这一点。
非常遗憾，这家公司出了点问题。我尝试支付行程费用，但被拒付。我用另一张卡再次尝试，结果还是一样。结果我根本没能完成预订，工作人员给我看了“付款被拒”的提示，却没有给我任何收据，她不得不赶紧去参观。我相信了他们的建议，于是打电话给银行，他们保证不会扣款。然而，我回到英国后，行程根本没订，两笔钱却都被扣了。我只能猜测当时他们的WiFi断了。更令人失望的是，我多次联系他们，他们也保证会解决问题，但至今仍未解决。我不想写差评，但我还是损失了260英镑。如果您的付款被拒，请务必留下收据以证明这一点。
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