旅行
账户
James W
1
Horrible Experience!!
A TrailHead Adventure Rice Lake的点评
点评：It’s been over a week since we returned the machine and we’re still waiting for the owner to return the merchandise my daughter forgot in the machine! I will never recommend this place to anyone. Below is the Polaris Review I wrote the day after we returned the machine. I paid $780 for a two day rental and had to pay an additional $150 for “cleaning” services! I would’ve rather paid $1000 for the two day rental so I wouldn’t have had to put up with the owners ridiculous customer service.
When I returned the machine, I was treated with disrespect, talked down to, belittled and embarrassed in front of my 16yr old daughter who was visiting from Alabama during her summer vacation. It was the most embarrassing experience I have ever went through with my daughter. Using scare tactics and sending me text messages about contract information after I returned the machine it is not something anyone would enjoy. My daughter and I enjoyed our two day rental and it was completely ruined when we returned the machine. We had a blast riding the ATV Washburn County trails. We used the machine properly and safely the entire weekend and had no issues. We are not pavement pounders and used this machine for what it was built for. During the two days we had the machine we rode over 160 miles of backcountry ATV trails. Considering it’s been raining for the past three months in northern Wisconsin, the trails were not dry or dusty. Every corner was full of water and ever low spot had some mud in it. If you rent these machines, you should know what the trails look like, and how they constantly change due to weather conditions. During our Saturday ride, it poured down rain three separate times. We didn’t stop, we had a blast, we got soaking wet, and enjoyed spending time together in this machine. The owner of this establishment treated us with such disrespect and arrogance when we returned it and ruined our entire weekend. I could not believe the bullish and entitlement which came out of the owners mouth! The way my daughter and I were treated when we dropped the machine off was totally unacceptable. The first thing out of his mouth when I dropped the machine off on Sunday was, “you’re the only person who doesn’t know where to park”, then he proceeded to say “this was the dirtiest machine he had ever seen”. All the owner did was complain and talk about all the things he could do and check to see how we ruined the machine and how Polaris backs him with millions of dollars so there’s nothing we can do about it. He never once asked us if we enjoyed our time, if anything went wrong or if we had fun. It was apparent to me the owner was enjoying making me feel like crap and belittling me in front of my daughter. I did not rent a Polaris XP1000 2-seater to drive around on the pavement. My daughter and I could’ve rode around in my truck if that’s what we wanted to do. We rented this machine for two days so we could have fun and experience what the trails in northern Wisconsin had to offer. In two days we put on over 160 miles. As I mentioned, it had rained for the past two months in northern Wisconsin. The trails were full of water, mud, but not a speck of dust. If you ride these machines enough, you know how horrible it can be with severely dusty trails. My daughter always wore her helmet and we always wore our seatbelts. I have lived in Northern Wisconsin for most of my life and was raised in Washburn County. I know how to use this equipment and I’m an experienced driver. At the end of the day, my daughter loved every moment, was able to see some wonderful sights, and experience what I set out to accomplish on her summer vacation. The owner of this establishment ruined our entire weekend when we returned the machine and I’ll never recommend this business to anyone.
When I returned the machine, I was treated with disrespect, talked down to, belittled and embarrassed in front of my 16yr old daughter who was visiting from Alabama during her summer vacation. It was the most embarrassing experience I have ever went through with my daughter. Using scare tactics and sending me text messages about contract information after I returned the machine it is not something anyone would enjoy. My daughter and I enjoyed our two day rental and it was completely ruined when we returned the machine. We had a blast riding the ATV Washburn County trails. We used the machine properly and safely the entire weekend and had no issues. We are not pavement pounders and used this machine for what it was built for. During the two days we had the machine we rode over 160 miles of backcountry ATV trails. Considering it’s been raining for the past three months in northern Wisconsin, the trails were not dry or dusty. Every corner was full of water and ever low spot had some mud in it. If you rent these machines, you should know what the trails look like, and how they constantly change due to weather conditions. During our Saturday ride, it poured down rain three separate times. We didn’t stop, we had a blast, we got soaking wet, and enjoyed spending time together in this machine. The owner of this establishment treated us with such disrespect and arrogance when we returned it and ruined our entire weekend. I could not believe the bullish and entitlement which came out of the owners mouth! The way my daughter and I were treated when we dropped the machine off was totally unacceptable. The first thing out of his mouth when I dropped the machine off on Sunday was, “you’re the only person who doesn’t know where to park”, then he proceeded to say “this was the dirtiest machine he had ever seen”. All the owner did was complain and talk about all the things he could do and check to see how we ruined the machine and how Polaris backs him with millions of dollars so there’s nothing we can do about it. He never once asked us if we enjoyed our time, if anything went wrong or if we had fun. It was apparent to me the owner was enjoying making me feel like crap and belittling me in front of my daughter. I did not rent a Polaris XP1000 2-seater to drive around on the pavement. My daughter and I could’ve rode around in my truck if that’s what we wanted to do. We rented this machine for two days so we could have fun and experience what the trails in northern Wisconsin had to offer. In two days we put on over 160 miles. As I mentioned, it had rained for the past two months in northern Wisconsin. The trails were full of water, mud, but not a speck of dust. If you ride these machines enough, you know how horrible it can be with severely dusty trails. My daughter always wore her helmet and we always wore our seatbelts. I have lived in Northern Wisconsin for most of my life and was raised in Washburn County. I know how to use this equipment and I’m an experienced driver. At the end of the day, my daughter loved every moment, was able to see some wonderful sights, and experience what I set out to accomplish on her summer vacation. The owner of this establishment ruined our entire weekend when we returned the machine and I’ll never recommend this business to anyone.
翻译：我们已经退还了机器一个多星期了，但我们仍在等待店主归还我女儿遗忘在机器里的商品！我永远不会向任何人推荐这个地方。以下是我在退还机器后的第二天写的 Polaris 评论。我为两天的租赁支付了 780 美元，还不得不为“清洁”服务支付额外的 150 美元！我宁愿为两天的租赁支付 1000 美元，这样我就不必忍受店主荒谬的客户服务了。
当我退还机器时，我受到了不尊重的对待，当着我 16 岁的女儿的面被贬低、轻视和羞辱，她当时正从阿拉巴马州来这里度假。这是我和女儿经历过的最尴尬的经历。在我退还机器后，他们使用恐吓战术并向我发送有关合同信息的短信，这不是任何人都会喜欢的事情。我和女儿很享受我们的两天租赁，但当我们退还机器时，一切都被毁了。我们在沃什伯恩县的 ATV 小径上玩得很开心。整个周末我们都正确安全地使用了这台机器，没有出现任何问题。我们不是路面碾压者，而是将这台机器用于其设计用途。在拥有这台机器的两天时间里，我们骑了 160 多英里的偏远地区 ATV 小径。考虑到威斯康星州北部过去三个月一直在下雨，小径既不干燥也不尘土飞扬。每个角落都充满了水，每个低洼处都有一些泥土。如果您租用这些机器，您应该知道小径是什么样子，以及它们如何因天气条件而不断变化。在我们周六的骑行中，下了三次倾盆大雨。我们没有停下来，玩得很开心，浑身湿透，享受着在这台机器上一起度过的时光。当我们归还它时，这家店的老板对我们如此不尊重和傲慢，毁了我们的整个周末。我简直不敢相信老板嘴里说出的傲慢和理所当然的话！我和女儿在放下机器时受到的待遇完全令人无法接受。周日我放下机器时，他开口说的第一句话是“你是唯一一个不知道在哪里停车的人”，然后他接着说“这是他见过的最脏的机器”。主人所做的只是抱怨，谈论他能做的所有事情，并检查我们如何毁坏了机器，以及 Polaris 如何用数百万美元支持他，所以我们对此无能为力。他从来没有问过我们是否玩得开心，是否出了什么问题，或者我们是否玩得开心。在我看来，主人很享受让我感觉很糟糕，并在我女儿面前贬低我。我没有租一辆 Polaris XP1000 双座车在人行道上行驶。如果我们想这样做，我和我的女儿可以开着我的卡车四处转悠。我们租了这辆车两天，这样我们就可以玩得开心，体验威斯康星州北部的小径所提供的一切。两天内，我们行驶了 160 多英里。正如我所说，威斯康星州北部过去两个月一直在下雨。路上满是水和泥，但一尘不染。如果你经常骑这些机器，你就会知道在尘土飞扬的路上行驶是多么可怕。我女儿总是戴着头盔，我们总是系着安全带。我一生大部分时间都住在威斯康星州北部，在沃什伯恩县长大。我知道如何使用这些设备，而且我是一名经验丰富的司机。一天结束时，我女儿很享受每一刻，能够看到一些美妙的景色，并体验到我在暑假期间要完成的事情。当我们归还机器时，这家店的老板毁了我们整个周末，我永远不会向任何人推荐这家店。
当我退还机器时，我受到了不尊重的对待，当着我 16 岁的女儿的面被贬低、轻视和羞辱，她当时正从阿拉巴马州来这里度假。这是我和女儿经历过的最尴尬的经历。在我退还机器后，他们使用恐吓战术并向我发送有关合同信息的短信，这不是任何人都会喜欢的事情。我和女儿很享受我们的两天租赁，但当我们退还机器时，一切都被毁了。我们在沃什伯恩县的 ATV 小径上玩得很开心。整个周末我们都正确安全地使用了这台机器，没有出现任何问题。我们不是路面碾压者，而是将这台机器用于其设计用途。在拥有这台机器的两天时间里，我们骑了 160 多英里的偏远地区 ATV 小径。考虑到威斯康星州北部过去三个月一直在下雨，小径既不干燥也不尘土飞扬。每个角落都充满了水，每个低洼处都有一些泥土。如果您租用这些机器，您应该知道小径是什么样子，以及它们如何因天气条件而不断变化。在我们周六的骑行中，下了三次倾盆大雨。我们没有停下来，玩得很开心，浑身湿透，享受着在这台机器上一起度过的时光。当我们归还它时，这家店的老板对我们如此不尊重和傲慢，毁了我们的整个周末。我简直不敢相信老板嘴里说出的傲慢和理所当然的话！我和女儿在放下机器时受到的待遇完全令人无法接受。周日我放下机器时，他开口说的第一句话是“你是唯一一个不知道在哪里停车的人”，然后他接着说“这是他见过的最脏的机器”。主人所做的只是抱怨，谈论他能做的所有事情，并检查我们如何毁坏了机器，以及 Polaris 如何用数百万美元支持他，所以我们对此无能为力。他从来没有问过我们是否玩得开心，是否出了什么问题，或者我们是否玩得开心。在我看来，主人很享受让我感觉很糟糕，并在我女儿面前贬低我。我没有租一辆 Polaris XP1000 双座车在人行道上行驶。如果我们想这样做，我和我的女儿可以开着我的卡车四处转悠。我们租了这辆车两天，这样我们就可以玩得开心，体验威斯康星州北部的小径所提供的一切。两天内，我们行驶了 160 多英里。正如我所说，威斯康星州北部过去两个月一直在下雨。路上满是水和泥，但一尘不染。如果你经常骑这些机器，你就会知道在尘土飞扬的路上行驶是多么可怕。我女儿总是戴着头盔，我们总是系着安全带。我一生大部分时间都住在威斯康星州北部，在沃什伯恩县长大。我知道如何使用这些设备，而且我是一名经验丰富的司机。一天结束时，我女儿很享受每一刻，能够看到一些美妙的景色，并体验到我在暑假期间要完成的事情。当我们归还机器时，这家店的老板毁了我们整个周末，我永远不会向任何人推荐这家店。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
