点评:I have been buying Pommery champagne occasionally for years, so I was really looking forward to the visit. However, it was a total disappointment. At a cost of 37 euros, I do not expect a luxury company to herd people through in a mass-market fashion—in this case, a group of 30. Consequently, it was difficult to understand the guide, especially since her English was mediocre and music was playing much of the time. The tour lasted 45 minutes, whereas the advance information had suggested 60 to 90 minutes.
While winemakers—even top-tier ones in Chablis—usually pour generous servings, here the promised 0.1l glass wasn't even properly filled. That wouldn't be an issue with a small group and an engaging tour; as it stands, however, it fits into a pattern of mass-processing at the customer's expense.
翻译:多年来,我偶尔会购买Pommery香槟,因此一直很期待这次参观。然而,这次体验彻底让我失望了。花上37欧元,我并不指望这家高端品牌会以大众化的方式来接待游客——这次就有30人一组。结果就是很难听清导游的讲解,毕竟她的英语水平一般,而且参观期间还一直播放着音乐。整个游览过程持续了45分钟。此前的说明则称需要60到90分钟。
虽然酿酒师们——即便是夏布利地区的顶尖酿酒师——通常都会倒出分量可观的酒,但这次承诺提供的0.1升酒杯甚至都没有被倒满。如果只有少数游客且导览过程有趣的话,这点倒也无关紧要;但目前这种情况恰恰反映了以牺牲顾客利益为代价的批量化处理模式。