Disappointing Visit – Poor Communication, Limited Food, and Accessibility Issues - RHS Garden Bridgewater (Worsley) - RHS Garden Bridgewater - 623条旅客点评与比价

Neil I

Disappointing Visit – Poor Communication, Limited Food, and Accessibility Issues

RHS Garden Bridgewater的点评

2026年06月21日发布于: 海外

点评：I visited RHS Bridgewater with my elderly mum, who cannot walk long distances without needing to sit down. We arrived around 2pm and enjoyed part of the garden, but things quickly went downhill when we tried to get a late lunch. At around 3pm we went to the small eatery in the corner of the site and waited at the entrance for a table. We were told they only had cheese and ham paninis left plus cakes — not ideal, but acceptable. After queueing for ten minutes to reach the counter, we were then told they had stopped serving food altogether, except for cakes. This was at 3pm, a full three hours before closing. If we wanted anything savoury or hot, we were told we’d have to walk all the way back to the main entrance café — which is not a short distance when you’re with someone who struggles to walk. When we finally got back to the main café, it looked like they had also stopped serving hot food, only having chilled sandwiches in the fridges. For a major attraction charging premium entry prices, this is simply not good enough. The lack of communication didn’t stop there. Later, when trying to walk a looped footpath, we found it blocked off with Heras fencing. There was no signage at the start of the path, so we had walked all the way along it, only to have to turn back, again, a real issue when visiting with someone who has limited mobility. A simple sign would have prevented this. Overall, the experience left us feeling that visitors aren’t valued beyond the money they bring in. Staff gave contradictory information, basic signage was missing, the implications this has on elderly visitors seems like an afterthought. After battling motorway traffic to get there, we left feeling ripped off and disappointed. I wish we had saved our money and stayed at home.

翻译：我陪着年迈的母亲参观了皇家园艺学会布里奇沃特花园。她行动不便，走不了太远就得坐下来休息。我们下午两点左右到达，欣赏了花园的一部分，但当我们想吃午饭时，情况急转直下。下午三点左右，我们去了花园角落里的小餐馆，在入口处等位。服务员告诉我们，他们只剩下奶酪火腿帕尼尼和蛋糕了——虽然不算理想，但勉强可以接受。排了十分钟的队终于轮到我们时，服务员却告诉我们，除了蛋糕，他们已经停止供应其他食物了。当时是下午三点，距离闭园还有整整三个小时。如果我们想吃点咸的或热的食物，服务员告诉我们必须走回主入口的咖啡馆——对于行动不便的人来说，这可不是一段短途。当我们终于回到主咖啡馆时，发现他们也停止供应热食了，冰箱里只剩下冷藏的三明治。对于一个门票价格不菲的热门景点来说，这样的服务实在令人难以接受。沟通不畅的问题远不止于此。后来，当我们试图沿着一条环形步道行走时，却发现它被赫拉斯围栏封锁了。步道起点没有任何指示牌，我们一路走了过去，却不得不折返。对于行动不便的游客来说，这无疑是个大问题。一个简单的指示牌就能避免这种情况。总而言之，这次经历让我们感觉，除了游客带来的收入之外，他们根本不把游客当回事。工作人员提供的信息前后矛盾，基本的指示牌缺失，而这一切对老年游客的影响似乎只是事后才考虑的。我们费尽周折才从高速公路赶到这里，结果却感觉被宰了一刀，失望至极。真后悔当初没省下这笔钱，待在家里。

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