点评:My wife and I bought round-trip tickets for the cable car. After we took the ride up the mountain, the weather changed drastically, and the cable car was shut down. We were informed that we could get a refund if we didn’t want to wait. Since we didn’t have much time, we decided to hike down.
Halfway down, it started pouring rain and hailing heavily. We got completely soaked, and my power bank stopped working because it got wet.
The descent was extremely dangerous — everything was slippery, there was heavy rain and cold, large hailstones.
After we finally made it down, we went to the ticket counter. The young man working there refused to refund the full ticket price, saying that since we used the cable car to go up, we had to pay for that. He offered to exchange our ticket for one 160 NOK cheaper. The payment terminal didn’t work at the time, so he wrote down my bank account number and said I would receive a 360 NOK refund the next day.
Well, the next day has come — and the money still hasn’t arrived!
In the end, I paid 1120 NOK, got completely drenched, and had to deal with extremely rude and unhelpful customer service.
Later, we found out that these kinds of situations happen there quite frequently — for example, the cable car didn’t run at all the day before. According to the rules on their website, they take no responsibility whatsoever and guarantee nothing.
I absolutely do NOT recommend this place!
翻译:我和妻子买了缆车的往返票。上山后,天气骤变,缆车停运了。我们被告知如果不想等,可以退票。时间不多了,我们决定徒步下山。
下山到一半时,天突然下起了倾盆大雨,还下起了大冰雹。我们浑身湿透,我的充电宝也因为被淋湿而无法使用。
下山的路非常危险——路面湿滑,大雨倾盆,还有冰冷的大冰雹。
好不容易下山后,我们去了售票处。售票处的年轻人拒绝退全款,说我们坐缆车上山,所以得自己付钱。他主动提出换一张便宜160挪威克朗的票。当时支付终端坏了,他记下了我的银行账号,说第二天可以退360挪威克朗。
唉,第二天就到了——钱还没到!
最后,我付了1120挪威克朗,浑身湿透,还得应付极其粗鲁无礼的客服。
后来我们发现,这种情况在那里经常发生——比如前一天缆车根本停运。根据他们网站上的规定,他们不承担任何责任,也不提供任何担保。
我绝对不推荐这个地方!