点评:We cleared our day yesterday to spend at Elia Beach. We booked a Cabana and we arrived at 10am so that we could enjoy a full day of drinks, sun, pool and music. The joke was on us. By 12:30 we were approached by the manager that the venue was closing due to lighting within 5 miles. There was no lighting , just some clouds and a sprinkle. They credit us portion of what we payed that we had not consumed in drinks. We were so upset, we cleared our day and now had nothing planned or booked. Total waste of our vacation day. The worst part was that the actual hotel pool for the guests was still open and operating. The only assumption that I can make is that the venue did not have enough patrons and they would rather shut down then fulfill their obligation to the guests that spent their time and money to visit their establishment. Do yourself a favor and visit another establishment that will value your time and money. That’s just bad customer service and bad business practice.
翻译:我们昨天清空了一天去埃利亚海滩度过。我们订了一间小屋,上午 10 点到达,这样我们就可以享受一整天的饮料、阳光、泳池和音乐。笑话是针对我们的。到了 12:30 时,经理联系我们,说由于 5 英里范围内的灯光,场馆将关闭。没有灯光,只有一些云和细雨。他们将我们所支付的未在饮料中消耗的部分记入我们的账户。我们非常沮丧,我们清理了一天,现在没有任何计划或预订。完全浪费了我们的假期。最糟糕的是,酒店的实际泳池仍然对客人开放并运行。我可以做出的唯一假设是,该场所没有足够的顾客,他们宁愿关闭,也不愿履行对花费时间和金钱参观其场所的客人的义务。帮自己一个忙,去另一家值得您花时间和金钱的机构。这只是糟糕的客户服务和糟糕的商业行为。