点评:Very bad experience. My fiend's family together with my one rent two cars Fiat Panda and Fiat Tipo. All went well until my friend damaged his Fiat Tipo - he scratched a left back side of the car body that needed to be fixed. We honestly announced this accident to Mercury. As a result we had call that we will have to pay the full price up to the insurance limit (we had only basic one so my friend had to pay 670 euro). We expected to obtain some document describing the accident, just to see the proof that the damage is so severe, and also for the insurance company. As a result a guy from the company came to the hotel with a payment terminal with nothing for us, no document. We were so silly to pay it. Never more. I called twice to Mercury to make ourselves sure that we will receive anything, I was rest assured that everything will come. After one month - nothing arrived. Be very careful if you choose this company, especially when you cause any damage, you will have no proof that the price you will pay corresponds to the damage. Next time I will not pay anything until I receive a description of what happened.
翻译:非常糟糕的经历。我朋友的家人和我一起租了两辆菲亚特 Panda 和菲亚特 Tipo。一切都很顺利,直到我朋友的菲亚特 Tipo 被损坏了——他刮伤了车身的左后侧,需要修理。我们诚实地向 Mercury 报告了这起事故。结果我们接到电话说我们必须支付全额保险费(我们只有基本保险费,所以我的朋友必须支付 670 欧元)。我们期望获得一些描述事故的文件,只是为了看看损坏如此严重的证据,也是为了保险公司。结果,公司的一个人带着支付终端来到酒店,什么都没有给我们,也没有文件。我们太傻了,竟然付了钱。再也不来了。我给 Mercury 打了两次电话,以确保我们能收到任何东西,我确信一切都会到来。一个月后——什么也没收到。如果你选择这家公司,一定要非常小心,尤其是当你造成任何损失时,你将没有证据证明你支付的价格与损失相符。下次,在我收到事情发生经过的描述之前,我不会支付任何费用。