旅行
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Nicola_W_0108
Unwelcoming, disinterested staff, poor choice of products, and wrong opening hours advertised online!
McArthurGlen Designer Outlet West Midlands的点评
点评：Not impressed with my recent visit. Food stand (churros) was overpriced with a long wait. Made to feel unwelcome in many of the shops due to sheer rudeness from staff who didn’t even acknowledge our presence, offer a friendly greeting or ask if we needed any help. I will name and shame several of the stores where staff let the brands down by very poor customer ‘service’ (a complete lack of it!): Yankee Candle, Skechers, Port Meirion, Next, Eden, Luke, Adidas, Puma, Lindt, Vans, Rituals. So many of the staff were completely disinterested. I find it absolutely disgusting that basic standards, common courtesy, manners and politeness are clearly not prioritised by McArthur Glen. The only store we actually felt like our custom was welcome in was Joules. There was also a distinct lack of products to buy in the shopping outlet as a whole. Another complaint I have is there not being enough undercover seating - there are quite a few benches, but when wet these are obviously pointless and not useable. Moreover, opening times on the website were wrong! We checked a couple of hours before visiting and the website clearly advertised that the outlet would be open until 9pm. Then at 8pm, we were rudely made to leave the Rituals store with a female staff member abruptly saying they had now closed. If common sense had prevailed, she would have given us a few minutes notice so we could have made a purchase, but common sense did not feature in this exchange. I explained what I had seen on their website and she said the outlet had changed the opening hours this week! Blatant incompetence that the website was evidently not updated with this information until it was too late. Other customers in the vicinity were similarly confused due to also believing the stores were open until 9pm because that was stated online.
翻译：最近的一次访问让我印象不深。小吃摊（油条）价格过高，而且要等很长时间。许多商店的员工非常粗鲁，甚至不承认我们的存在，不友好地问候我们，也不问我们是否需要帮助，因此我们感觉很不受欢迎。我会点名批评几家商店，这些商店的员工因为非常差劲的客户服务（完全没有客户服务！）而让品牌失望：Yankee Candle、Skechers、Port Meirion、Next、Eden、Luke、Adidas、Puma、Lindt、Vans、Rituals。很多员工完全不感兴趣。我觉得 McArthur Glen 显然不重视基本标准、基本礼节、礼貌和礼貌，这真是太恶心了。我们唯一真正觉得我们的顾客受到欢迎的商店是 Joules。整个购物中心也明显缺乏可供购买的产品。我的另一个抱怨是没有足够的隐蔽座位——虽然有不少长椅，但湿了就毫无意义，无法使用。此外，网站上的营业时间也是错误的！我们在去之前几个小时查看了，网站上明确宣传说商店营业到晚上 9 点。然后到了晚上 8 点，我们被一名女工作人员粗鲁地赶出 Rituals 商店，她突然说商店已经关门了。如果常识占了上风，她会提前几分钟通知我们，这样我们就可以购物了，但这次谈话中没有常识。我解释了我在他们网站上看到的情况，她说商店本周更改了营业时间！网站显然没有更新这些信息，直到为时已晚，这真是明显的无能。附近的其他顾客也同样感到困惑，因为他们也认为商店营业到晚上 9 点，因为网上已经说明了这一点。
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