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Stacey B
Absolutely appalling
Planet的点评
点评：Absolutely disgraceful place do not visit. The way me children were treated was unacceptable.
I visited with three children, one of whom is autistic. During our visit, the children accidentally bumped into the window a couple of times. Rather than approaching me as the responsible adult and calmly explaining any safety concerns, a member of staff chose to scream at the children.
I was then informed that the member of staff had threatened to "swipe their legs out from underneath them" if they did not get off the skating rink.
I find this sort of language and behaviour completely unacceptable towards children. Staff members are in a position of responsibility and should be able to manage situations involving children calmly, professionally and appropriately.
What makes the situation even worse is that a child who had not actually done anything wrong was also shouted at and told to get off the rink. This upset her so much that she was left in tears.
No child should be made to feel frightened or intimidated when visiting a family leisure facility.
I visited with three children, one of whom is autistic. During our visit, the children accidentally bumped into the window a couple of times. Rather than approaching me as the responsible adult and calmly explaining any safety concerns, a member of staff chose to scream at the children.
I was then informed that the member of staff had threatened to "swipe their legs out from underneath them" if they did not get off the skating rink.
I find this sort of language and behaviour completely unacceptable towards children. Staff members are in a position of responsibility and should be able to manage situations involving children calmly, professionally and appropriately.
What makes the situation even worse is that a child who had not actually done anything wrong was also shouted at and told to get off the rink. This upset her so much that she was left in tears.
No child should be made to feel frightened or intimidated when visiting a family leisure facility.
翻译：绝对是个可耻的地方，千万别去。我的孩子们受到的对待简直不可接受。
我带着三个孩子去参观，其中一个孩子患有自闭症。参观过程中，孩子们不小心碰到了玻璃窗几次。然而，一名工作人员并没有以负责任的成年人身份上前，心平气和地解释相关安全问题，而是选择对孩子们大吼大叫。随后我得知，那名工作人员威胁说，如果孩子们不离开溜冰场，他就会“把他们的腿绊倒”。
我认为这种言辞与行为对孩子们来说是完全不可接受的。工作人员肩负着责任，理应以冷静、专业且得体的方式来处理与儿童相关的情况。更糟糕的是，有个其实并没有做错任何事的孩子也遭到了训斥，还被要求离开溜冰场。这让她伤心至极，哭个不停。
任何孩子在使用家庭休闲设施时，都不应感到害怕或受到威胁。
我带着三个孩子去参观，其中一个孩子患有自闭症。参观过程中，孩子们不小心碰到了玻璃窗几次。然而，一名工作人员并没有以负责任的成年人身份上前，心平气和地解释相关安全问题，而是选择对孩子们大吼大叫。随后我得知，那名工作人员威胁说，如果孩子们不离开溜冰场，他就会“把他们的腿绊倒”。
我认为这种言辞与行为对孩子们来说是完全不可接受的。工作人员肩负着责任，理应以冷静、专业且得体的方式来处理与儿童相关的情况。更糟糕的是，有个其实并没有做错任何事的孩子也遭到了训斥，还被要求离开溜冰场。这让她伤心至极，哭个不停。
任何孩子在使用家庭休闲设施时，都不应感到害怕或受到威胁。
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