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Arthur N
Horrible, cruel and unfair
Planet的点评
点评：am writing to formally complain about the unacceptable way my children were treated during our visit to Planet Leisure in Newton Aycliffe.
I visited with three children, one of whom is autistic. During our visit, the children accidentally bumped into the window a couple of times. Rather than approaching me as the responsible adult and calmly explaining any safety concerns, a member of staff chose to scream at the children.
I was then informed that another member of staff had threatened to "swipe their legs out from underneath them" if they did not get off the skating rink.
I find this sort of language and behaviour completely unacceptable towards children. Staff members are in a position of responsibility and should be able to manage situations involving children calmly, professionally and appropriately.
What makes the situation even worse is that a child who had not actually done anything wrong was also shouted at and told to get off the rink. This upset her so much that she was left in tears this child was the one with autism and not only does she have autism she also has Charcot-Marie-tooth disease which is known as CMT which is a disability.
No child should be made to feel frightened or intimidated when visiting a family leisure facility.
I visited with three children, one of whom is autistic. During our visit, the children accidentally bumped into the window a couple of times. Rather than approaching me as the responsible adult and calmly explaining any safety concerns, a member of staff chose to scream at the children.
I was then informed that another member of staff had threatened to "swipe their legs out from underneath them" if they did not get off the skating rink.
I find this sort of language and behaviour completely unacceptable towards children. Staff members are in a position of responsibility and should be able to manage situations involving children calmly, professionally and appropriately.
What makes the situation even worse is that a child who had not actually done anything wrong was also shouted at and told to get off the rink. This upset her so much that she was left in tears this child was the one with autism and not only does she have autism she also has Charcot-Marie-tooth disease which is known as CMT which is a disability.
No child should be made to feel frightened or intimidated when visiting a family leisure facility.
翻译：我写此信是为了正式投诉：在我们前往牛顿艾克利夫的Planet Leisure游玩期间，我的孩子们遭到了不恰当的对待。
我带着三个孩子前往，其中一个孩子患有自闭症。游玩过程中，孩子们不小心几次撞到了玻璃窗。然而，一名工作人员并没有作为负责任的成年人前来与我沟通，并温和地说明相关的安全注意事项，反而对着孩子们大喊大叫。随后我得知，另一位工作人员威胁说，如果那些孩子不离开溜冰场，就要“把他们的腿弄断”。
我认为这种言论与行为对儿童来说是完全不可接受的。工作人员肩负着责任，理应以冷静、专业且恰当的方式来处理涉及儿童的各类情况。更糟糕的是，有个其实什么错也没犯的孩子也遭到呵斥，还被命令离开溜冰场。这让孩子伤心至极，哭个不停。这个孩子患有自闭症，不仅如此，她还患有夏科-马里-牙病，也就是俗称的CMT，这是一种残疾。
任何孩子在使用家庭休闲设施时，都不应感到害怕或受到恐吓。
我带着三个孩子前往，其中一个孩子患有自闭症。游玩过程中，孩子们不小心几次撞到了玻璃窗。然而，一名工作人员并没有作为负责任的成年人前来与我沟通，并温和地说明相关的安全注意事项，反而对着孩子们大喊大叫。随后我得知，另一位工作人员威胁说，如果那些孩子不离开溜冰场，就要“把他们的腿弄断”。
我认为这种言论与行为对儿童来说是完全不可接受的。工作人员肩负着责任，理应以冷静、专业且恰当的方式来处理涉及儿童的各类情况。更糟糕的是，有个其实什么错也没犯的孩子也遭到呵斥，还被命令离开溜冰场。这让孩子伤心至极，哭个不停。这个孩子患有自闭症，不仅如此，她还患有夏科-马里-牙病，也就是俗称的CMT，这是一种残疾。
任何孩子在使用家庭休闲设施时，都不应感到害怕或受到恐吓。
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