点评:We have never had such a bad experience with any hotel previously. We travelled accross italy before reaching there, stayed in multiple properties and no one discriminated at this level. They actually made is feel so unwelcomed, in starting from check in the team at front desk is too arrogant and mean, did not welcome indians at all. Discriminating towards people of colour. You can see how they disliked who we were and did not welcome properly.
The property overall is not very well maintained, being a thermal spa the property has a very weird smell and they havent even put in any fresheners.
The team at the restaurant servers behaved like we didn’t exist at one of the dinners, however there are a few servers who are very kind.
Overall a very bad experience, we actually wanted to leave the same day given how they treated us.
翻译:我们之前从未在任何酒店有过如此糟糕的体验。我们来这里之前游遍了意大利,住过好几家酒店,从未遇到过如此程度的歧视。他们真的让我们感觉很不受欢迎,从办理入住开始,前台的工作人员就非常傲慢和刻薄,根本不欢迎印度人。歧视有色人种。你看得出他们有多讨厌我们,而且没有好好接待我们。
这家酒店整体维护得不太好,作为一家温泉水疗中心,酒店里有一股怪味,他们甚至都没放任何清新剂。
餐厅服务员在一次晚餐时表现得好像我们不存在一样,不过也有一些服务员非常友善。
总的来说,这是一次非常糟糕的体验,考虑到他们对我们的态度,我们真的想当天就离开。