旅行
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sheanna_hr
Come at your own risk
Shymbulak Mountain Resort的点评
点评：As a tourist, the ski resort was actually nice for its activities at reasonable rates. However, the MANAGEMENT was 2 THUMBS DOWN. If you ever had any issue, DO NOT EXPECT A RESOLUTION. Come to Shymbulak at your own risk.
They have a reschedule policy that we followed. I sent a reschedule request (originally 9am, to move to 11am) a WEEK PRIOR to the ski lesson. The staff DID NOT REPLY after getting all the information he needed. No call answer as well. The customer service in the website seems to be always a bot. I constantly followed up daily and was GHOSTED until the day of the lesson.
When we were there at 9am, I showed the 11am reschedule request and their lack of response on the confirmation. The answer I got "SEE, NO RESPONSE" which was really ridiculous because it was their deificiency yet made it look like my fault. I was offering solution for us to move to the nearest possible because it was taking hours for them to solve it out. Finally, they found a spot for us at 1pm.
For SOME REASON THEY COULD NOT DISCUSS, they asked us to PAY ANEW (2 pax 1 instructor = 27,000T) and will do a refund for the supposedly rescheduled lessons (2 pax 2 instructors = 48,000T). WHY NOT just USE that amount we already PAID? It ended up them promising a 100% refund.
When we left the ski resort, they sent a message that ONLY 70% WILL BE REFUNDED and shall expect refund in 2 days. Reason was because "we provided incorrect data." Really ridiculous blaming the customer for their own mistake of not responding at all in the first place when we have followed all the terms of their reschedule policy.
It has been MORE THAN 2 WEEKS and there is NO REFUND AND NO RESPONSE on email, call, or Whatsapp.
I am not expecting a refund now because of the kind of management that they have. Definitely NOT RECOMMENDING this place to anyone.
They have a reschedule policy that we followed. I sent a reschedule request (originally 9am, to move to 11am) a WEEK PRIOR to the ski lesson. The staff DID NOT REPLY after getting all the information he needed. No call answer as well. The customer service in the website seems to be always a bot. I constantly followed up daily and was GHOSTED until the day of the lesson.
When we were there at 9am, I showed the 11am reschedule request and their lack of response on the confirmation. The answer I got "SEE, NO RESPONSE" which was really ridiculous because it was their deificiency yet made it look like my fault. I was offering solution for us to move to the nearest possible because it was taking hours for them to solve it out. Finally, they found a spot for us at 1pm.
For SOME REASON THEY COULD NOT DISCUSS, they asked us to PAY ANEW (2 pax 1 instructor = 27,000T) and will do a refund for the supposedly rescheduled lessons (2 pax 2 instructors = 48,000T). WHY NOT just USE that amount we already PAID? It ended up them promising a 100% refund.
When we left the ski resort, they sent a message that ONLY 70% WILL BE REFUNDED and shall expect refund in 2 days. Reason was because "we provided incorrect data." Really ridiculous blaming the customer for their own mistake of not responding at all in the first place when we have followed all the terms of their reschedule policy.
It has been MORE THAN 2 WEEKS and there is NO REFUND AND NO RESPONSE on email, call, or Whatsapp.
I am not expecting a refund now because of the kind of management that they have. Definitely NOT RECOMMENDING this place to anyone.
翻译：作为一名游客，这个滑雪胜地的活动确实不错，而且价格合理。但是，管理层却差了两分。如果您遇到任何问题，不要指望能得到解决。来 Shymbulak 的风险自负。
他们有一个重新安排的政策，我们遵守了。我在滑雪课前一周发送了重新安排的请求（原定于上午 9 点，改为上午 11 点）。工作人员在获得他需要的所有信息后没有回复。也没有接听电话。网站上的客户服务似乎总是机器人。我每天都在跟进，但直到课程当天，他们一直没有联系。
当我们上午 9 点到达那里时，我展示了上午 11 点的重新安排请求，他们在确认时没有回复。我得到的答案是“看，没有回复”，这真的很荒谬，因为这是他们的不足，但却看起来像是我的错。我建议我们搬到最近的地点，因为他们花了几个小时才解决这个问题。最后，他们在下午 1 点为我们找到了一个位置。
由于某种他们无法讨论的原因，他们要求我们重新付款（2 人 1 名教练 = 27,000T），并将退还所谓重新安排的课程（2 人 2 名教练 = 48,000T）。为什么不直接使用我们已经支付的金额？最后他们承诺 100% 退款。
当我们离开滑雪胜地时，他们发来一条消息，说只能退还 70%，退款将在 2 天内完成。原因是“我们提供的数据不正确”。当我们遵守了他们的重新安排政策的所有条款时，却将自己的错误归咎于客户，这真是太荒谬了，他们一开始根本没有回应。
已经过去两周多了，没有退款，电子邮件、电话或 Whatsapp 上也没有回复。
由于他们的管理方式，我现在不指望退款。绝对不会向任何人推荐这个地方。
他们有一个重新安排的政策，我们遵守了。我在滑雪课前一周发送了重新安排的请求（原定于上午 9 点，改为上午 11 点）。工作人员在获得他需要的所有信息后没有回复。也没有接听电话。网站上的客户服务似乎总是机器人。我每天都在跟进，但直到课程当天，他们一直没有联系。
当我们上午 9 点到达那里时，我展示了上午 11 点的重新安排请求，他们在确认时没有回复。我得到的答案是“看，没有回复”，这真的很荒谬，因为这是他们的不足，但却看起来像是我的错。我建议我们搬到最近的地点，因为他们花了几个小时才解决这个问题。最后，他们在下午 1 点为我们找到了一个位置。
由于某种他们无法讨论的原因，他们要求我们重新付款（2 人 1 名教练 = 27,000T），并将退还所谓重新安排的课程（2 人 2 名教练 = 48,000T）。为什么不直接使用我们已经支付的金额？最后他们承诺 100% 退款。
当我们离开滑雪胜地时，他们发来一条消息，说只能退还 70%，退款将在 2 天内完成。原因是“我们提供的数据不正确”。当我们遵守了他们的重新安排政策的所有条款时，却将自己的错误归咎于客户，这真是太荒谬了，他们一开始根本没有回应。
已经过去两周多了，没有退款，电子邮件、电话或 Whatsapp 上也没有回复。
由于他们的管理方式，我现在不指望退款。绝对不会向任何人推荐这个地方。
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