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Monterey Bay Kayaks的点评
点评：5/11
I change the date of a booking scheduled for the end of the month. They change it.
5/12
I realize I messed up (my bad!) ask to change a second time. This is the exact response:
“Hello,
I made the change to the 31st. Due to 2 switches we will be unable to switch this again. Also we will be unable to issue any refund from this point on even if the tour is cancelled as we have already switched it 2 times.”
Note I had ZERO warning of this “two switch” rule. They simply changed the date and told me I’m now stuck.
When we hit traffic in our five hour drive I called to warn we were running 10 minutes late (about 80% of the way there) and got yet another song and dance how everyone would leave without us if we arrived even one minute late.
We bailed. Life is too short to deal with people like this.
I change the date of a booking scheduled for the end of the month. They change it.
5/12
I realize I messed up (my bad!) ask to change a second time. This is the exact response:
“Hello,
I made the change to the 31st. Due to 2 switches we will be unable to switch this again. Also we will be unable to issue any refund from this point on even if the tour is cancelled as we have already switched it 2 times.”
Note I had ZERO warning of this “two switch” rule. They simply changed the date and told me I’m now stuck.
When we hit traffic in our five hour drive I called to warn we were running 10 minutes late (about 80% of the way there) and got yet another song and dance how everyone would leave without us if we arrived even one minute late.
We bailed. Life is too short to deal with people like this.
翻译：5月11日
我更改了月底预订的日期。他们又改了。
5月12日
我意识到我搞砸了（我的错！），于是第二次要求更改。确切的回复如下：
“您好，
我把日期改到了31号。由于日期更改了两次，我们无法再次更改。而且，即使行程取消，我们也无法退款，因为我们已经更改了两次。”
请注意，我完全没有收到任何关于“两次更改”规则的通知。他们只是更改了日期，然后告诉我现在我被困住了。
在我们五个小时的车程中遇到交通堵塞时，我打电话告知我们晚点了10分钟（大约80%的路程），结果他们又说如果我们晚到哪怕一分钟，其他人都会不等我们就走。
我们放弃了。人生苦短，没时间应付这样的人。
我更改了月底预订的日期。他们又改了。
5月12日
我意识到我搞砸了（我的错！），于是第二次要求更改。确切的回复如下：
“您好，
我把日期改到了31号。由于日期更改了两次，我们无法再次更改。而且，即使行程取消，我们也无法退款，因为我们已经更改了两次。”
请注意，我完全没有收到任何关于“两次更改”规则的通知。他们只是更改了日期，然后告诉我现在我被困住了。
在我们五个小时的车程中遇到交通堵塞时，我打电话告知我们晚点了10分钟（大约80%的路程），结果他们又说如果我们晚到哪怕一分钟，其他人都会不等我们就走。
我们放弃了。人生苦短，没时间应付这样的人。
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