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Appalling staff attitude…..
Jump In Adventure Park Ipswich的点评
点评：My whole issue is with the coffee shop here and NOT the other facilities, which, on the whole, my Grandchildren sort of enjoyed. Far too noisy for me, but we were there for the young ones.
Now, to matters more pressing, the coffee shop. I placed an order for one Double Espresso and a small Americano, milk on the side, not knowing it was self service milk, my pet hate anyway. I was charged £8.70, went back to the table and mentioned this to my Son, who promptly said, “That is not right Mum, it should be £2.69 for my Espresso”. I went back to the girl, who said”No, that right, Double Espresso means we have to charge for two”. Back to the table, spoke to my Son and he pointed to the printed Menu, so back to the counter, with the menu, showing her, then she said”Oh, you are right, but we cannot refund, so choose something else”. What an attitude, I did choose something else, have no idea as to how much it was, but am still out of pocket here? Even the second member of staff was not helpful either, trying to bluff her way out of any confrontation with me, the customer.
It made me wonder just how many more unsuspecting customers have been duped by staff like that!
We did ask both the children what they thought of the whole place, they would not wish to go back, I certainly do not!!
Now, to matters more pressing, the coffee shop. I placed an order for one Double Espresso and a small Americano, milk on the side, not knowing it was self service milk, my pet hate anyway. I was charged £8.70, went back to the table and mentioned this to my Son, who promptly said, “That is not right Mum, it should be £2.69 for my Espresso”. I went back to the girl, who said”No, that right, Double Espresso means we have to charge for two”. Back to the table, spoke to my Son and he pointed to the printed Menu, so back to the counter, with the menu, showing her, then she said”Oh, you are right, but we cannot refund, so choose something else”. What an attitude, I did choose something else, have no idea as to how much it was, but am still out of pocket here? Even the second member of staff was not helpful either, trying to bluff her way out of any confrontation with me, the customer.
It made me wonder just how many more unsuspecting customers have been duped by staff like that!
We did ask both the children what they thought of the whole place, they would not wish to go back, I certainly do not!!
翻译：我的问题主要在于这里的咖啡店，而不是其他设施。总的来说，我的孙子们还算喜欢其他设施。对我来说太吵了，但我们去那里是为了孩子们。
现在，说说更紧迫的问题，咖啡店。我点了一杯双份浓缩咖啡和一杯小杯美式咖啡，牛奶另加，我不知道这是自助牛奶，反正我最讨厌这种牛奶。我被收了8.70英镑。我回到桌边，把这件事告诉了儿子，他立刻说：“妈妈，不对，我的浓缩咖啡应该是2.69英镑。”我回到服务员那里，她说：“不对，对，双份浓缩咖啡意味着我们要收两杯的钱。”我回到桌边，跟儿子说了几句话，他指着打印好的菜单，于是我拿着菜单回到柜台给她看，服务员说：“哦，你说得对，但是我们不能退款，所以选别的吧。”这什么态度！我明明点了别的，也不知道花了多少钱，居然还要自掏腰包？就连第二个工作人员也帮不上忙，还想蒙混过关，不跟我这个顾客正面交锋。
这让我不禁想，还有多少毫无戒心的顾客被这样的工作人员骗了！
我们问了两个孩子对这里的看法，他们不想再去了，我当然不想！！
现在，说说更紧迫的问题，咖啡店。我点了一杯双份浓缩咖啡和一杯小杯美式咖啡，牛奶另加，我不知道这是自助牛奶，反正我最讨厌这种牛奶。我被收了8.70英镑。我回到桌边，把这件事告诉了儿子，他立刻说：“妈妈，不对，我的浓缩咖啡应该是2.69英镑。”我回到服务员那里，她说：“不对，对，双份浓缩咖啡意味着我们要收两杯的钱。”我回到桌边，跟儿子说了几句话，他指着打印好的菜单，于是我拿着菜单回到柜台给她看，服务员说：“哦，你说得对，但是我们不能退款，所以选别的吧。”这什么态度！我明明点了别的，也不知道花了多少钱，居然还要自掏腰包？就连第二个工作人员也帮不上忙，还想蒙混过关，不跟我这个顾客正面交锋。
这让我不禁想，还有多少毫无戒心的顾客被这样的工作人员骗了！
我们问了两个孩子对这里的看法，他们不想再去了，我当然不想！！
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