旅行
账户
Guide0553290****
Poor service
Coblentz Chocolate Company的点评
点评：People working the counter are nice. Initial customer service people are nice. Product is great when you get what you order. When you travel for a distance and quite a bit of your order is incorrect you get blamed needing it the day you return from your trip since they can't ship you a replacement and for not checking each piece before you leave. When you say you think that would look bad for their staff and the store and be super time consuming and that maybe they could do a better job of staff doing that you aren't showing them dignity and respect and that you are the issue with an incorrect order and not them. They do not follow through on issuing refunds or even acknowledging they received the information they requested as they said they would. They've lost a multi time a year ten year customer over a situation that could have been easily fixed. With the economy as it is most businesses like customers, especially loyal ones, but Jason Coblentz only does as long as you don't expect a situation to be made right. Save your time and pick a chocolate company that cares about their customers even if something goes wrong on their end!
翻译：柜台工作人员很友好。初始客户服务人员也很友好。当您收到所订购的产品时，产品很棒。当您长途旅行并且订单中有相当一部分是错误的，您会被指责在您旅行回来的那天需要它，因为他们无法给您发送替换品，并且没有在您离开前检查每件产品。当您说您认为这会给他们的员工和商店带来不好印象并且非常耗时，也许他们可以做得更好时，您并没有表现出对他们的尊严和尊重，而且您是订单错误的问题，而不是他们。他们没有按照他们所说的方式发放退款，甚至没有确认他们收到了他们要求的信息。他们因为一个本来可以轻松解决的情况而失去了一位一年多次的十年老客户。在经济如此的情况下，大多数企业都喜欢客户，尤其是忠诚的客户，但 Jason Coblentz 只在您不期望情况得到纠正的情况下才喜欢。节省您的时间，选择一家关心客户的巧克力公司，即使他们出了问题！
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