点评:I had a really poor customer experience today from this store Empire fine jewellers in Wilmslow. I am a local resident and living in the area. I was in need of a battery replacement for my watch. The signage outside the store clearly indicates watch repairs as well as watch battery replacement. I thought I would have a browse around the store and get my battery replaced. Upon trying to enter the store I was met by a gentleman staff member who bloked the entrance, preventing my entry but enquired what assistance they could provide (as the store is entry controlled). I indicated my need for a battery replacement, and was directed to go to another store down the road. I mentioned further that I wanted a professional job as the watch was a semi high end watch of considerable value, so I preferred a reputable watch maker. Instead I got further shut down and directed to go to the other store again. Perhaps I was not dressed well enough to enter??? Now I know how Julia Roberts felt in Pretty Woman... :-( Poor customer relations overall
翻译:今天我在威姆斯洛的 Empire Fine Jewellers 珠宝店体验非常糟糕。我是本地居民,就住在附近。我需要更换手表电池。店外的标牌清楚地写着手表维修和更换电池。我想在店里逛逛,然后换个电池。我正准备进店时,一位男士拦住了入口,不让我进去,但询问了他们能提供什么帮助(因为这家店是出入管制的)。我表示需要更换电池,他们让我去街上另一家店。我进一步说明,由于这块手表是价值不菲的半高端手表,所以我希望找一家信誉良好的制表商。结果,他们又把我拦住了,让我再去另一家店。难道我的穿着不够正式,不适合进去???现在我终于明白朱莉娅·罗伯茨在《风月俏佳人》里的感受了…… :-( 整体客户关系很差