Toly from Operations - Capital One Hall (泰森角) - Capital One Hall - 19条旅客点评与比价

banafshe a

Toly from Operations

Capital One Hall的点评

2026年10月30日发布于: 海外

点评：The ONLY reason my experience of this night became this good is because of 2 employees who truly made an impact. 1 gentleman that I failed to get his name who worked at the lost & found section-first floor. The other was Toly from operations. He went above & beyond & found my cellphone. They wouldn't let me back in the theater, I was practically in tears, over my cellphone. No matter what I said or who I spoke to, they kept saying, the place has been totally swept, cleaning crew is finished and no one turned anything in. I KNEW exactly where it could have fallen, seat & row #. But they didn't let me in & they kept saying it's not here. Until TOLY, GOD SENT, went in & within 2 minutes he came out with my cellphone. I can't begin to explain how I felt. And the person guarding the door looked shocked that my phone was there after all! My positive review is for TOLY FROM OPERATIONS & that one gentleman that also helped me a lot. I'm forever grateful. 🙏

翻译：我今晚的体验能如此美好，唯一的原因就是有两位员工切实帮了大忙。一位是在一楼失物招领处工作的男士，我没能问到他的名字。另一位就是运营部的Toly。他竭尽全力帮我找到了手机。当时他们不让我重新进入影院，而我因为丢失手机几乎要哭出来了。无论我说什么、跟谁沟通，他们都坚称整个场地已经彻底搜查过了。清洁人员已经工作完毕，但没人上交任何失物。我清楚地知道手机可能掉在哪儿了——具体的座位号与排数我都记得。可他们就是不让我进去，还一直说“这里没有”。直到TOLY出现了，天助我也！他进去后不到两分钟就拿着我的手机出来了。那种心情实在难以用言语形容。而守在门口的工作人员看到我的手机真的在那里时，也显得十分震惊！我给出的好评是给运营部的TOLY以及那位同样帮了我大忙的先生。我永远心怀感激。 🙏

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