点评:Firstly, the host called us a bit later that our booked time although we had arrived 25min earlier. Then, she showed us the lockers, assigning us 1 locker only, considering we had coats, bags etc to leave in. We were allowed to take our drinks in the room and coats, apparently there was space to leave them in. I was astonished when I saw how small the rooms were! 2x2m literally, with very low ceilings and that's where I group of people needs to move around! Ventilation is bad, there was lack of oxygen! I had booked for my daughter's 13th birthday, so we were only 6 people out of which 5 children in our group. Imagine what the experience of a larger group of adults would be! Crammed, not pleasant at all. So I ended up holding drinks, coats in my hands as there was no room for manoeuvring let alone leaving drinks anywhere! The host made extra quick introduction like she was in rush and was going to miss out on something!
The girls finished the hunt/game in 40min! Once they found the final object, the other host appeared at the main door calling everyone out and rushing again in the same minute, not letting the girls enjoy that final moment of victory. My daughter left so sad and disappointed.
This was supposed to be a lovely treat, a very expensive 1 hour of enjoyable fun. Instead, it turned out to be a rushed 40min "thanks for coming and spending £200 here, off you go now!" party. I am very disappointed of the whole experience and the poor service from the employees, all of them students and not trained properly at all. Do not get me started on the cleanliness of the rooms!
翻译:首先,房东比预定时间晚了一点才打电话给我们,尽管我们提前了25分钟到达。然后,她带我们看了储物柜,考虑到我们有外套、包包等需要存放,只给我们分配了一个。她说我们可以把饮料和外套带进房间,而且房间里似乎有地方可以放。当我看到房间有多小时,我简直惊呆了!房间只有2x2米,天花板很低,而我们一群人就需要在这么小的空间里活动!通风很差,感觉缺氧!我是为了庆祝女儿13岁生日预订的,所以我们只有6个人,其中5个是孩子。想象一下,如果是一群成年人,体验会是什么样子!拥挤不堪,一点也不愉快。最后,我只能手里拿着饮料和外套,因为根本没有活动空间,更别说放饮料了!房东匆匆忙忙地做了个自我介绍,好像她很赶时间,好像要错过什么似的!
女孩们只用了40分钟就完成了寻宝游戏!当她们找到最后一个物品时,另一位主人突然出现在门口,大声喊着所有人出去,然后又立刻催促她们离开,完全不给女孩们享受胜利的最后时刻。我的女儿伤心又失望地离开了。
这原本应该是一次美好的体验,一个小时的昂贵而愉快的时光。结果却变成了一场匆匆忙忙的40分钟“谢谢你们光临并在这里消费了200英镑,请你们赶紧走!”的派对。我对整个体验以及员工糟糕的服务非常失望,他们都是学生,根本没有接受过任何正规培训。至于房间的卫生状况,我简直无语了!