旅行
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Tripadvisor用户
Terrible when it goes wrong
Sherpa Van的点评
点评：Unreliable and Terrible Customer Service – Avoid If Things Go Wrong
SherpaVan might be fine if everything runs smoothly, but if there’s a problem, don’t expect any help. We were given the wrong collection time for our journey home after completing the Coast to Coast Walk. When we called to find out what had happened, we were told the driver had already attempted to collect us—except we had no idea because we were given incorrect information. This left us stranded, forcing us to pay for a taxi from Richmond to St Bees.
When we tried to complain, we were not only dismissed but actually told we were "troublesome customers" and that they would provide no further assistance. This is completely unacceptable—we followed all their instructions, yet we were treated like dirt in the end.
If you decide to use SherpaVan, I highly recommend calling their office and ensuring everything is documented so there’s no ambiguity. Sadly, our experience was frustrating and costly due to their mistakes, and their attitude toward customer service was shocking.
Would not recommend.
SherpaVan might be fine if everything runs smoothly, but if there’s a problem, don’t expect any help. We were given the wrong collection time for our journey home after completing the Coast to Coast Walk. When we called to find out what had happened, we were told the driver had already attempted to collect us—except we had no idea because we were given incorrect information. This left us stranded, forcing us to pay for a taxi from Richmond to St Bees.
When we tried to complain, we were not only dismissed but actually told we were "troublesome customers" and that they would provide no further assistance. This is completely unacceptable—we followed all their instructions, yet we were treated like dirt in the end.
If you decide to use SherpaVan, I highly recommend calling their office and ensuring everything is documented so there’s no ambiguity. Sadly, our experience was frustrating and costly due to their mistakes, and their attitude toward customer service was shocking.
Would not recommend.
翻译：不可靠和糟糕的客户服务——如果出现问题，请避免
如果一切顺利，SherpaVan 可能没问题，但如果出现问题，不要指望任何帮助。在完成 Coast to Coast Walk 之后，我们回家的路上被告知了错误的接送时间。当我们打电话询问发生了什么事时，我们被告知司机已经试图接我们了——但我们不知道，因为我们得到了错误的信息。这让我们陷入困境，迫使我们支付从里士满到圣比斯的出租车费用。
当我们试图投诉时，他们不仅拒绝了我们，还说我们是“麻烦的顾客”，他们不会提供进一步的帮助。这是完全不可接受的——我们遵循了他们的所有指示，但最终却被当做垃圾一样对待。
如果您决定使用 SherpaVan，我强烈建议您致电他们的办公室，确保一切都有记录，这样就不会出现歧义。遗憾的是，由于他们的错误，我们的经历令人沮丧且代价高昂，他们对客户服务的态度令人震惊。
不推荐。
如果一切顺利，SherpaVan 可能没问题，但如果出现问题，不要指望任何帮助。在完成 Coast to Coast Walk 之后，我们回家的路上被告知了错误的接送时间。当我们打电话询问发生了什么事时，我们被告知司机已经试图接我们了——但我们不知道，因为我们得到了错误的信息。这让我们陷入困境，迫使我们支付从里士满到圣比斯的出租车费用。
当我们试图投诉时，他们不仅拒绝了我们，还说我们是“麻烦的顾客”，他们不会提供进一步的帮助。这是完全不可接受的——我们遵循了他们的所有指示，但最终却被当做垃圾一样对待。
如果您决定使用 SherpaVan，我强烈建议您致电他们的办公室，确保一切都有记录，这样就不会出现歧义。遗憾的是，由于他们的错误，我们的经历令人沮丧且代价高昂，他们对客户服务的态度令人震惊。
不推荐。
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