EPIC FAIL!!! - Dismal, Disappointing
Amaze'n Margaret River的点评
点评:What a disgrace!! Run by Neanderthals! Every dead end in the maze was marked in the sand and the management didn’t even care. I suggested that they come out with a broom or rake as to not upset or ruin anyone else’s experience only to be told when I checked if they had done this that no one could see all the marks. Maybe get your eyes checked!! I even offered to take them out and show them all the marks. Obviously some idiot customer had done this but the staff and management NEED TO GIVE A DAMN, NEED TO FIX IT AND NEED TO REMEDY ANY CUSTOMERS THAT HAD A POOR EXPERIENCE!! I explained how disappointing this was for my children. and was yelled at by the elderly man - calling me a disappointment and saying that no-one has ever complained. Please just see all the previous bad reviews of this place. Wish I had read these first. They all need lessons in customer service. What a way to run a place, two grumpy old people (who clearly need to retire) and a bunch of children who can’t even answer the phone nicely or answer questions on arrival. Not as advertised, not beautiful, barbed wire in the hedge, most horrific staff we’ve ever come across in all our travels. DO NOT WASTE YOUR MONEY!! Plenty of AMAZING things to do in this beautiful region of WA…… shame such a beautiful area has to be ruined by people and experiences like this. Also before they respond with “we can’t control what other people do” my advice is - yes I understand ,however, YOU CAN CONTROL YOUR RESPONSE, YOUR ACTIONS & YOUR TEMPER & YOUR WORDS!!
翻译:真是耻辱!由尼安德特人经营!迷宫里的每一个死胡同都在沙子上做了标记,而管理层根本不在乎。我建议他们带着扫帚或耙子出来,以免打扰或破坏其他人的体验,但当我检查他们是否这样做时,却被告知没有人可以看到所有标记。也许检查一下你的眼睛!我什至主动提出带他们出去,给他们看所有的标记。显然,一些白痴客户已经这样做了,但员工和管理层需要给予该死的,需要修复它,并且需要补救任何有过糟糕体验的客户!我解释了这对我的孩子们来说是多么令人失望。并被那位老人大喊大叫——说我很失望,还说从来没有人抱怨过。请查看之前对这个地方的所有差评。希望我先读过这些。他们都需要客户服务方面的课程。两个脾气暴躁的老人(显然需要退休)和一群甚至不能很好地接电话或在抵达时回答问题的孩子,这是多么好的管理方式啊。不像广告上说的那样,不漂亮,树篱里有铁丝网,是我们在所有旅行中遇到过的最可怕的员工。不要浪费你的钱!!在西澳这个美丽的地区有很多令人惊叹的事情可以做……可惜这样一个美丽的地区却被这样的人和经历毁了。另外,在他们回答“我们无法控制其他人做什么”之前,我的建议是 - 是的,我理解,但是,您可以控制您的反应、您的行动、您的脾气和您的言语!