Ship Staff Great, but company horrible!
Boardwalk FantaSea Cruises的点评
点评:I originally booked our cruise for June 28th. I never received an email confirmation, so I called and asked for it to find that they booked us for July 5th instead. Needless to say, I was not happy. We changed our plans to go in July. We waited in line at 7 pm to discover that we weren't on the list and didn't have a table for us. Luckily, I was ready with my email confirmation, which I called ahead of time to get. They were panicked and asked us to go upstairs by the bar and wait. They scrambled to add tables to accommodate us. The people on the ship were very nice and did everything to make us happy.
The business end of this company is horrible and doesn't understand what sales and service is about.
We've been on many dinner cruises over the years. The food was terrible. Precooked, dried out beef skewers, shrimp skewers with bad seasoning, green beans and mac and cheese with dinner rolls. NO SELECTION and bad to boot.
The staff and entertainment were VERY GOOD! If it wasn't for that I don't know what I'd be doing today other than typing this review.
翻译:我原本预订的是6月28日的游轮。但我从未收到确认邮件,于是打电话过去要了,结果发现他们给我们预订的是7月5日的。不用说,我很不高兴。我们把计划改到了7月。晚上7点排队等候,却发现我们不在名单上,也没有座位。还好我提前打电话拿到了确认邮件。他们慌了神,让我们上楼到吧台那里等着。他们赶紧加了桌位给我们。船上的人都很友好,竭尽全力让我们满意。
这家公司的业务水平太差了,根本不懂销售和服务。
这些年来,我们参加过很多次晚餐游轮。食物糟透了。烤好的干牛肉串、调味不好的虾串、青豆、通心粉奶酪配晚餐面包卷。菜品选择少,而且质量很差。
工作人员和娱乐活动都非常棒!如果不是因为这些,我真不知道今天除了写这篇评论还能做什么。