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Very disappointing experience at Bania Ski Resort / ski school
Szkoła Narciarska i Snowboardowa STOK的点评
点评：We purchased ski passes and instructor services. Before the purchase, we were explicitly told by the staff that the slopes and lifts operate until 8:00 PM, so we were sold a 4-hour ski pass.
However, all lifts were closed at 6:00 PM, making it impossible to use the full paid time.
We immediately contacted the staff and asked for a reasonable solution:
• to use the remaining hour the next day, or
• to receive a partial refund for the unused time.
The only response we received was a simple “sorry”. No refund, no alternative, and no attempt to resolve the issue.
The time of purchase and the number of paid hours are clearly shown on the receipt.
This level of customer service is unacceptable.
If you value your time and money, be very careful — unfortunately, verbal assurances from the staff cannot be trusted.
However, all lifts were closed at 6:00 PM, making it impossible to use the full paid time.
We immediately contacted the staff and asked for a reasonable solution:
• to use the remaining hour the next day, or
• to receive a partial refund for the unused time.
The only response we received was a simple “sorry”. No refund, no alternative, and no attempt to resolve the issue.
The time of purchase and the number of paid hours are clearly shown on the receipt.
This level of customer service is unacceptable.
If you value your time and money, be very careful — unfortunately, verbal assurances from the staff cannot be trusted.
翻译：我们购买了滑雪通行证和教练服务。购买前，工作人员明确告知我们雪道和缆车运营至晚上8点，因此我们购买了4小时的滑雪通行证。
然而，所有缆车在下午6点就关闭了，导致我们无法使用全部付费时间。
我们立即联系了工作人员，要求提供一个合理的解决方案：
• 第二天使用剩余的一小时，或
• 退还未使用时间的部分费用。
我们收到的唯一回复是简单的“抱歉”。没有退款，没有其他选择，也没有尝试解决问题。
购买时间和付费小时数都清楚地显示在收据上。
这种客户服务水平令人无法接受。
如果您珍惜时间和金钱，请务必谨慎——很遗憾，工作人员的口头承诺不可信赖。
然而，所有缆车在下午6点就关闭了，导致我们无法使用全部付费时间。
我们立即联系了工作人员，要求提供一个合理的解决方案：
• 第二天使用剩余的一小时，或
• 退还未使用时间的部分费用。
我们收到的唯一回复是简单的“抱歉”。没有退款，没有其他选择，也没有尝试解决问题。
购买时间和付费小时数都清楚地显示在收据上。
这种客户服务水平令人无法接受。
如果您珍惜时间和金钱，请务必谨慎——很遗憾，工作人员的口头承诺不可信赖。
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