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NorthStar6038510****
Head office are rubbish
Chilterns Lifestyle Centre的点评
点评：It is IMPOSSIBLE to raise any complaint to head office in a constructive way,I.e. talk to someone in person that can resolve issues. Their barrier system is awful - it only lets you in or out within a time period before/after a swimming lesson - ludicrous. Trying to change your direct debit is impossible- took them 2 months to sort out. Head office place a shield around them by not providing an effective way to raise complaints . I asked my local centre manager at Amersham whether they have the ability to talk to anyone and relay complaints and they don’t really. Said they do have the ability to raise an email to the regional manager but she wasn’t reeling too proactive about doing that and fobbed me off by asking to send an enquiry via their shonky app. I asked that if someone died on the premises how they would contact management and they said it would happen by email!!! Seriously!!? I then asked whether management ever contact the centres to have staff engagement meetings and they don’t really - so there is no way for centres to contact head office with any sort of feedback. It’s a joke!
翻译：以建设性的方式向总部提出任何投诉是不可能的，即与可以解决问题的人当面交谈。他们的屏障系统很糟糕——它只允许你在游泳课之前/之后的一段时间内进出——荒谬。试图更改你的直接借记是不可能的——他们花了 2 个月的时间才解决。总部通过不提供有效的投诉方式在他们周围设置了一个盾牌。我问我在 Amersham 的当地中心经理，他们是否有能力与任何人交谈并转达投诉，但他们并没有。说他们确实有能力向区域经理发送电子邮件，但她并没有太积极地这样做，并通过要求通过他们劣质的应用程序发送询问来搪塞我。我问如果有人在场所内死亡，他们将如何联系管理层，他们说会通过电子邮件联系！！！真的吗？！？我接着问管理层是否联系过各中心，召开过员工参与会议，结果发现他们根本没联系过——所以各中心根本没办法联系总部提供任何反馈。真是笑话！
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