点评:Had a great tour with Mountain Masters despite the Medano Road being determined impassable at Crossing Two. Kyle, Mountain Masters owner, kept my party updated on conditions notifying us the day before our tour that vehicles got stuck on the Medano Primitive Road the day before and the park had determined it impassable at a certain point and we would not be able to have the full tour. He offered some options and we decided to stay with the tour we booked knowing it would be shortened. Kyle offered a partial refund for the shortened trip. The next morning we received a call from Royce, our tour guide, letting us know he was on his way. Again, the communication from this company was excellent. Royce was a great guide to our group of people over 2 and 3 times his age. He was funny, knowledgeable, and patient. We didn't realize we would get to test out a sand sled on our tour and for our group that not only made up for the shortened trip but saved us from renting them another day. Royce climbed the dunes 7 times with various group members (we struggled climbing the dunes just twice) and was patient as we took turns sledding down. While I was bummed for the partial road closure and would love to do the full tour in the future if I am ever back in the area, my group couldn't stop talking about what a fun tour we had and I would recommend Mountain Masters to anyone. Great company, great people, and great communication - you couldn't want anything more from a tour.
翻译:尽管梅达诺路在第二交叉口处被认定为无法通行,但与 Mountain Masters 的旅程仍然非常愉快。Mountain Masters 的老板 Kyle 在旅行前一天通知我们最新情况,称前一天车辆被困在梅达诺原始路上,公园认定该路段在某一处无法通行,因此我们无法完成整个旅程。他提供了一些选择,我们决定继续参加预订的旅行,尽管知道行程会缩短。Kyle 为缩短的行程提供了部分退款。第二天早上,我们接到导游 Royce 的电话,告知我们他已经在路上了。这家公司的沟通再次表现出色。Royce 是我们这群年龄是他两三倍的人的优秀导游。他很幽默、知识渊博、很有耐心。我们没有意识到我们会在旅途中试用沙橇,这不仅弥补了缩短的行程,还让我们不用再租一天了。 Royce 和团队其他成员爬了七次沙丘(我们只有两次爬得很吃力),并且耐心地等待我们轮流用雪橇滑下。虽然我对部分道路封闭感到有些失望,并且希望以后有机会再来这里的话能完成整个行程,但我的团队却滔滔不绝地谈论着这次旅行有多么有趣,我愿意向所有人推荐 Mountain Masters。很棒的公司,很棒的人,很棒的沟通——你对这次旅行简直无话可说。