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atiner
Extraordinary service
Taisenkaku的点评
点评：We stayed in a room with a private bath for one night and the room was very spacious, comfortable and clean. Dinner and breakfast were both delicious.
I would have given it just 4 stars but the staff was stellar and made this a 5-star review. We ran into a small issue during our stay and the staff went out of their way to help us - the reason we picked this hotel was that we wanted to hike the 48 falls, but unfortunately, the trail was closed the day we were there. It appeared to be a very ad hoc closure because even the hotel staff did not know about it and unwittingly sold us entry tickets. When we returned to the hotel to tell them that the hiking trail was closed, the staff actually discussed with the tourist centre to open the path for us so that we could do a short walk to see the first one or two falls. The staff even accompanied us on the walk and it felt like a mini private tour.
I would have given it just 4 stars but the staff was stellar and made this a 5-star review. We ran into a small issue during our stay and the staff went out of their way to help us - the reason we picked this hotel was that we wanted to hike the 48 falls, but unfortunately, the trail was closed the day we were there. It appeared to be a very ad hoc closure because even the hotel staff did not know about it and unwittingly sold us entry tickets. When we returned to the hotel to tell them that the hiking trail was closed, the staff actually discussed with the tourist centre to open the path for us so that we could do a short walk to see the first one or two falls. The staff even accompanied us on the walk and it felt like a mini private tour.
翻译：我们在一间带私人浴室的房间里住了一晚，房间非常宽敞、舒适且干净。晚餐和早餐也都很美味。
本来我只想给4颗星，但工作人员的表现实在出色，因此我给了5颗星的评价。入住期间我们遇到了一点小问题，工作人员竭尽全力帮助我们。我们选择这家酒店就是因为想去徒步游览那48个瀑布，可惜我们到达的那天步道临时关闭了。这次关闭似乎是临时决定的，因为就连酒店工作人员都毫不知情，还不经意间卖给了我们入场券。当我们回到酒店告知他们徒步路线已关闭时，工作人员竟与旅游中心商量，决定为我们重新开放该路线，以便我们能短途游览并观赏最开始的一两处瀑布。他们甚至还亲自陪我们一同行走，那种体验简直就像是一次小型的私人导游服务。
本来我只想给4颗星，但工作人员的表现实在出色，因此我给了5颗星的评价。入住期间我们遇到了一点小问题，工作人员竭尽全力帮助我们。我们选择这家酒店就是因为想去徒步游览那48个瀑布，可惜我们到达的那天步道临时关闭了。这次关闭似乎是临时决定的，因为就连酒店工作人员都毫不知情，还不经意间卖给了我们入场券。当我们回到酒店告知他们徒步路线已关闭时，工作人员竟与旅游中心商量，决定为我们重新开放该路线，以便我们能短途游览并观赏最开始的一两处瀑布。他们甚至还亲自陪我们一同行走，那种体验简直就像是一次小型的私人导游服务。
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