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Worst Customer Service Ever
Dreamland Aqua Park的点评
点评：We visited the park today with high expectations, but unfortunately, the experience was tainted right at the entrance due to the incredibly rude behavior of the staff. According to the water park’s own website, children under 80cm in height can enter for free. Our child, who isn’t even 2 years old yet, is clearly well under that height. He was frightened and hesitant to stand right next to the height scale, but it was still very obvious that he was below the limit.
Instead of being understanding or even polite, the staff at the gate shouted at us and insisted we pay for him separately. I tried to explain the situation calmly, but their tone was aggressive and completely unprofessional. We had already purchased 6 adult tickets — if it wasn’t for that, I honestly would’ve walked away.
It’s disappointing when customer service is so poor that it overshadows what should be a fun day. Places like this need to remember that kindness and empathy go a long way. We won’t be coming back, and I hope management takes serious steps to improve the way guests are treated.
Instead of being understanding or even polite, the staff at the gate shouted at us and insisted we pay for him separately. I tried to explain the situation calmly, but their tone was aggressive and completely unprofessional. We had already purchased 6 adult tickets — if it wasn’t for that, I honestly would’ve walked away.
It’s disappointing when customer service is so poor that it overshadows what should be a fun day. Places like this need to remember that kindness and empathy go a long way. We won’t be coming back, and I hope management takes serious steps to improve the way guests are treated.
翻译：我们今天满怀期待地去了公园，但不幸的是，从入口处工作人员极其粗鲁的行为就破坏了我们的体验。水上乐园官网上说身高低于80厘米的儿童可以免费入场。我们的孩子还不到2岁，显然身高远远低于这个标准。他害怕又犹豫，不敢站在身高秤旁边，但很明显他身高低于标准。
门口的工作人员非但没有理解我们，甚至没有礼貌，反而对我们大喊大叫，坚持要我们单独付钱。我试图平静地解释情况，但他们的语气咄咄逼人，完全不专业。我们已经买了6张成人票——如果不是这样，说实话我早就走了。
糟糕的客户服务让原本应该充满乐趣的一天黯然失色，这真是令人失望。像这样的地方需要记住，善良和同理心很重要。我们不会再来了，我希望管理层采取严肃措施改善对待客人的方式。
门口的工作人员非但没有理解我们，甚至没有礼貌，反而对我们大喊大叫，坚持要我们单独付钱。我试图平静地解释情况，但他们的语气咄咄逼人，完全不专业。我们已经买了6张成人票——如果不是这样，说实话我早就走了。
糟糕的客户服务让原本应该充满乐趣的一天黯然失色，这真是令人失望。像这样的地方需要记住，善良和同理心很重要。我们不会再来了，我希望管理层采取严肃措施改善对待客人的方式。
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