旅行
账户
michelle r
Don't believe what they tell you!
Pelee Island Winery的点评
点评：I actually did not visit the winery. This is regarding my online experience. I received an email from the winery telling me that was the last day to order to get your order for Christmas. I thought, great news as I'm retired and that would save me from standing in lineups at our local liquor store. Well, I didn't receive my order for Christmas. Therefore, our family Christmas meal and boxing day meal was without wine. I called and spoke to Glen. He was very understanding and assured me I would receive a refund. He then called me back and told me when the wine arrived, I could keep it and still receive a refund. It was delivered on December 31st, just a little late. We had planned on refusing it, but the delivery person did not understand english, so we kept it. So then a Diane called me and said she saw that it was delivered so that was that. I explained what Glen had told me and she said ok because he was her manager. I told her if she wanted the wine, send a courier to pick it up. She said no and that was fine. Well it turns out I'm not getting a refund. I only ever buy pelee island wine, however, I will never purchase their wine again. Be aware the customer service needs alot of work. Don't trust what they tell you.
翻译：我实际上没有参观过酒厂。这是关于我的在线体验。我收到酒厂发来的一封电子邮件，告诉我这是圣诞节订购的最后一天。我想，这是一个好消息，因为我退休了，这样我就不用在当地的酒类商店排队了。好吧，我没有收到圣诞节的订单。因此，我们家的圣诞大餐和节礼日大餐都没有酒。我打电话和格伦谈了谈。他非常理解，并向我保证我会收到退款。然后他给我回电话，告诉我当酒送到时，我可以保留它，仍然可以收到退款。酒是在 12 月 31 日送达的，只是晚了一点。我们本来打算拒绝它，但送货员不懂英语，所以我们把它留下了。然后黛安打电话给我说她看到它已经送到了，就这样了。我解释了格伦告诉我的话，她说没问题，因为他是她的经理。我告诉她如果她想要酒，就派快递员来取。她说不用了，这样就没问题了。好吧，结果我得不到退款。我只买过皮利岛葡萄酒，但我再也不会买他们的葡萄酒了。请注意，客户服务需要做很多工作。不要相信他们告诉你的话。
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