旅行
账户
Mara R
Warning: milk stout is made with coffee and they don't accept returns
Tree House Brewing Company--deerfield的点评
点评：Bought an expensive four-pack of milk stout to go. Specifically avoided coffee stout as we can't handle the caffeine. Got home, discovered the milk stout was brewed with coffee. Emailed politely explaining the problem. Was asked for my credit card number, suggesting a refund was on the way. Next day, second email came saying no returns or exchanges and adding, "You are welcome to gift these cans to a friend."
Not sure what they mean by telling me what I'm "welcome" to do with something that I paid for and can't use, or why they asked me for my credit card if they were not going to give my money back. Would be nice if they warned customers when a beer has caffeine. We've never encountered a milk stout made with coffee, so while it might not be uncommon, it is not the norm.
Not sure what they mean by telling me what I'm "welcome" to do with something that I paid for and can't use, or why they asked me for my credit card if they were not going to give my money back. Would be nice if they warned customers when a beer has caffeine. We've never encountered a milk stout made with coffee, so while it might not be uncommon, it is not the norm.
翻译：买了一包昂贵的四瓶装牛奶黑啤带走。我们特意避免喝咖啡黑啤，因为我们无法忍受咖啡因。回到家后，发现牛奶黑啤是用咖啡酿制的。我礼貌地发了一封电子邮件解释了这个问题。他们要求我提供信用卡号，并暗示退款正在路上。第二天，我收到了第二封电子邮件，说不接受退换货，并补充说：“欢迎您将这些罐装啤酒赠送给朋友。”
我不确定他们告诉我“欢迎”我处理我付了钱却不能使用的东西是什么意思，也不知道如果他们不退钱，为什么还要我提供信用卡信息。如果他们在啤酒含有咖啡因时警告顾客就好了。我们从未遇到过用咖啡酿制的牛奶黑啤，所以虽然这可能并不罕见，但并不是常态。
我不确定他们告诉我“欢迎”我处理我付了钱却不能使用的东西是什么意思，也不知道如果他们不退钱，为什么还要我提供信用卡信息。如果他们在啤酒含有咖啡因时警告顾客就好了。我们从未遇到过用咖啡酿制的牛奶黑啤，所以虽然这可能并不罕见，但并不是常态。
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