旅行
账户
Liam O
Conned out of refund for pausing membership due to injury, even though they admitted to receiving email request
Moulton Leisure Centre的点评
点评：The staff are terrible and have absolutely NO customer service. I emailed them to pause membership for 3 months, I received an email back saying they had received my email and would action it within 5 working days, I noticed they were still taking the payments of £28.99.
Last week I asked a receptionist who stated she could see my email and asked for her manager who asked for my debit card to apply the refund. Unfortunately I had left it at home so she said bring it this week whilst I take my granddaughter swimming, I came as requested with debit card and was told I couldn't get refund as on their reply, at the very end, on second page is a box of confirmation that I did not tick so NO refund. Even though they still admit they got the pause my membership due to injury. They are CONMEN company, keep away at all costs.
Last week I asked a receptionist who stated she could see my email and asked for her manager who asked for my debit card to apply the refund. Unfortunately I had left it at home so she said bring it this week whilst I take my granddaughter swimming, I came as requested with debit card and was told I couldn't get refund as on their reply, at the very end, on second page is a box of confirmation that I did not tick so NO refund. Even though they still admit they got the pause my membership due to injury. They are CONMEN company, keep away at all costs.
翻译：工作人员很糟糕，根本没有客户服务。我给他们发了一封电子邮件，要求暂停会员资格 3 个月，我收到一封电子邮件，说他们已经收到了我的电子邮件，并将在 5 个工作日内采取行动，我注意到他们仍在收取 28.99 英镑的款项。
上周我问了一位接待员，她说她可以看到我的电子邮件，并要求她的经理提供我的借记卡以申请退款。不幸的是，我把卡忘在家里了，所以她说这周我带孙女去游泳的时候把卡带来，我按要求带了借记卡，却被告知无法退款，因为他们在回复的最后，第二页有一个确认框，我没有勾选，所以没有退款。尽管如此，他们仍然承认他们因受伤而暂停了我的会员资格。他们是骗子公司，无论如何都要远离他们。
上周我问了一位接待员，她说她可以看到我的电子邮件，并要求她的经理提供我的借记卡以申请退款。不幸的是，我把卡忘在家里了，所以她说这周我带孙女去游泳的时候把卡带来，我按要求带了借记卡，却被告知无法退款，因为他们在回复的最后，第二页有一个确认框，我没有勾选，所以没有退款。尽管如此，他们仍然承认他们因受伤而暂停了我的会员资格。他们是骗子公司，无论如何都要远离他们。
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