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Misleading, expensive, out of touch management that actively exculdes disabed dangerous.
Luggwoods的点评
点评：Ive been going for 5 years will be this year . First two years was great, staff they had those seasons were brilliant. However really is place that is reliant on older kids 17 to 20 putting of a Bit show at each station. so really is dependant on those kids if they are interested like most things they start good early in the season by end of it well they are burnt out no interest . We go to all events so had really chance to see the issues.
The decarations well as each years passed seem more are added halloween is the better experience but over there isnt sufficent to cater for a child over the age of 3 most of the roll play interaction is preschool level.
However its not suitable for prams buggies or wheel chairs with steep in bankings obstucles and toilets require a person to take the child down to the start wait for some to come in to let you out and good walk away that no toddler or adult witg any disabity could make without messing themselves i saw several child doing such .
Theres no equality for all access other disabled parking at tbe staer but hardly useful when you walk up and down seriously muddy unfinish car park that in most years had some walk ways so not to almost hit people now has non the carpart staff give priorty to cars parking only matter time before young kid doing what small child do run off befkre someones killed in the car park.
Personally ive never found the management great reluctant to take any form of truth regarding managers there is one female manager and co that can only be described as bullies ymwho go out of their way to make life difgicult for familes with special needs.
I personally love the fact they tell familys the understand have also chikdren wuth special needs yet leave them waiting over an our , force them to que and are so unflexible that twice ive seen familes with special needs have to leave managing child whos distressed by the staffs conduct . Clearly no regard for section 3 and or 4 of the equal status act 2000 which require any one ,service business to be inclusive to make reasonable accomodations of be committing criminal offence.
Emails are not responded to once booked no supporr is given in planning visit to support carers or disabled children. If you speak to a manager your told wish know about the needs when you mention you did email several times they claim they get alot email working though them famuly been book over 3 weeks prior .
There no regard for customer loyalty for the money it should be more family unit focused instead of cram as many in as you can it really is not family run the family might have management behind scenes rolls but to be fair staff are really not managed at all have zero training in performace or desire to make the child enjoy themselves. Frankly the script hasnt changed much in 5 year that nearly fluant.
The professional photos is simply pressure selling given whats there should be included . Just means of making more money is false claim not single phographer train person there in years ive been last two times i taught the kids in senior class taking pictures.
If had to be fair it really isnt welcoming it little care when they have your money until they want more.
Then theres the sinister side the over charging at the drinks section today waa over charged 2.70 . Theres never been time when i have not had to question what been charged .the inkyvreason did not happen the first times is the insomina rig they had the lady was closed atvan event wentbon till 9 at 530. Each year its mentioned to management about the over
charging in short theft nothing is done.
In 2023 family i was with was told would be refunded for hallween because if managers abuse of me and her verbally attacking the mother a vetron when such stated the manager had no right to demand to speak with her about my attitude that my attitude was merely seek reasonable accomodations. the family were not reinburst that year for that event at christmas had to suffer the manager elaine walking past the car talking to another staff member about that mothet recirdeded it sent it in only to be told she had refund not true and got to go round free at the christmas already paid just time changed. Email tried to blame the mother in support of the manager who first years was that year and not as claimed as personally know elaine whwre she worked issues caused there with special needs kids .
nor was they refunded this 2024 when they overbooked the dated she shoukd been going rang claiming she was booked in for day she had cancelled 3 weeks earier for child to have surgery all done in email same manager distressed mother whos in hospital waiting on childs to recover from surgery .
This halloween same manager miss lead another to trying to claum to two autism suffers one wuth manster in law and behaviour psychology other autitic people came througg no issues showing sheer ignorance to such children their familes. who realiused had no issues with reasonable accomidations but no realsing whats invoved in the managing of or lukely read as iam leaftet that does more damage than good. Realised the sistuation before saying to much more. However damage was done child distressed wripoing his costume to bits from long wait over 1 and half. its seem to me this elaine is targeting this family or likely anyone with special needs .
You cant email them is not nice family run business built on customer satisfaction its a cash cow frankly with no email to contact for those wuth soecial needs or managment willing to deal with staff it has to be said theres better experiences.
Simply is closed to disabled or families with toddlers or kids with iq above 60.
Disapointed cancelled all future bookings. I wont be recommending to any child or family i teach
I wonder will this be the third time
The decarations well as each years passed seem more are added halloween is the better experience but over there isnt sufficent to cater for a child over the age of 3 most of the roll play interaction is preschool level.
However its not suitable for prams buggies or wheel chairs with steep in bankings obstucles and toilets require a person to take the child down to the start wait for some to come in to let you out and good walk away that no toddler or adult witg any disabity could make without messing themselves i saw several child doing such .
Theres no equality for all access other disabled parking at tbe staer but hardly useful when you walk up and down seriously muddy unfinish car park that in most years had some walk ways so not to almost hit people now has non the carpart staff give priorty to cars parking only matter time before young kid doing what small child do run off befkre someones killed in the car park.
Personally ive never found the management great reluctant to take any form of truth regarding managers there is one female manager and co that can only be described as bullies ymwho go out of their way to make life difgicult for familes with special needs.
I personally love the fact they tell familys the understand have also chikdren wuth special needs yet leave them waiting over an our , force them to que and are so unflexible that twice ive seen familes with special needs have to leave managing child whos distressed by the staffs conduct . Clearly no regard for section 3 and or 4 of the equal status act 2000 which require any one ,service business to be inclusive to make reasonable accomodations of be committing criminal offence.
Emails are not responded to once booked no supporr is given in planning visit to support carers or disabled children. If you speak to a manager your told wish know about the needs when you mention you did email several times they claim they get alot email working though them famuly been book over 3 weeks prior .
There no regard for customer loyalty for the money it should be more family unit focused instead of cram as many in as you can it really is not family run the family might have management behind scenes rolls but to be fair staff are really not managed at all have zero training in performace or desire to make the child enjoy themselves. Frankly the script hasnt changed much in 5 year that nearly fluant.
The professional photos is simply pressure selling given whats there should be included . Just means of making more money is false claim not single phographer train person there in years ive been last two times i taught the kids in senior class taking pictures.
If had to be fair it really isnt welcoming it little care when they have your money until they want more.
Then theres the sinister side the over charging at the drinks section today waa over charged 2.70 . Theres never been time when i have not had to question what been charged .the inkyvreason did not happen the first times is the insomina rig they had the lady was closed atvan event wentbon till 9 at 530. Each year its mentioned to management about the over
charging in short theft nothing is done.
In 2023 family i was with was told would be refunded for hallween because if managers abuse of me and her verbally attacking the mother a vetron when such stated the manager had no right to demand to speak with her about my attitude that my attitude was merely seek reasonable accomodations. the family were not reinburst that year for that event at christmas had to suffer the manager elaine walking past the car talking to another staff member about that mothet recirdeded it sent it in only to be told she had refund not true and got to go round free at the christmas already paid just time changed. Email tried to blame the mother in support of the manager who first years was that year and not as claimed as personally know elaine whwre she worked issues caused there with special needs kids .
nor was they refunded this 2024 when they overbooked the dated she shoukd been going rang claiming she was booked in for day she had cancelled 3 weeks earier for child to have surgery all done in email same manager distressed mother whos in hospital waiting on childs to recover from surgery .
This halloween same manager miss lead another to trying to claum to two autism suffers one wuth manster in law and behaviour psychology other autitic people came througg no issues showing sheer ignorance to such children their familes. who realiused had no issues with reasonable accomidations but no realsing whats invoved in the managing of or lukely read as iam leaftet that does more damage than good. Realised the sistuation before saying to much more. However damage was done child distressed wripoing his costume to bits from long wait over 1 and half. its seem to me this elaine is targeting this family or likely anyone with special needs .
You cant email them is not nice family run business built on customer satisfaction its a cash cow frankly with no email to contact for those wuth soecial needs or managment willing to deal with staff it has to be said theres better experiences.
Simply is closed to disabled or families with toddlers or kids with iq above 60.
Disapointed cancelled all future bookings. I wont be recommending to any child or family i teach
I wonder will this be the third time
翻译：我已经去了五年了，今年也会去。前两年很棒，那两个季节的工作人员非常出色。然而，这个地方真的依赖于17到20岁的大孩子，在每个站点安排一些表演。所以真的取决于这些孩子是否感兴趣，就像大多数事情一样，他们在赛季初期表现很好，但到赛季结束时他们就筋疲力尽了，一点兴趣都没有。我们参加了所有的活动，所以真的有机会看到这些问题。
装饰和装饰每年都在增加，万圣节的体验更好，但那里不足以满足3岁以上儿童的需求，大多数角色扮演互动都是学龄前儿童的水平。
然而，它不适合婴儿车、童车或轮椅，坡度陡峭，障碍物多，厕所需要一个人抱着孩子走到起点，等有人进来让你出来，然后才能走开，没有一个幼儿或任何残疾的成年人能不弄脏自己就走，我看到几个孩子这样做。
并不是所有人都能平等地使用停车场，停车场上还有其他残疾人停车位，但当你在泥泞未完工的停车场上走来走去时几乎没有用处，停车场在大多数年份都有人行道，以免撞到人，但现在没有了，停车场工作人员优先考虑停车，只在小孩做小孩在停车场撞死人之前跑掉之前才考虑停车问题。
就我个人而言，我发现管理层不愿意接受任何关于经理的真相，有一位女经理和同事只能被描述为恶霸，她们不顾一切地让有特殊需要的家庭生活变得困难。
我个人很喜欢他们告诉家庭他们也理解有特殊需要的孩子，但却让他们等得更久，强迫他们排队，而且非常不灵活，我两次看到有特殊需要的家庭不得不离开管理孩子，因为员工的行为让他们很苦恼。显然，他们完全没有考虑到2000年《平等地位法》第3条和/或第4条，这些条款要求任何服务企业必须包容各方，做出合理的安排，以免构成刑事犯罪。
预订后邮件不予回复，也不提供任何支持，用于安排探访以支持护理人员或残疾儿童。如果你与经理沟通，他们表示希望了解需求，当你提到你确实发过几次邮件时，他们声称收到了很多邮件，但这些邮件都是通过他们处理的，因为很多家庭在3周前就已经预订了。
他们为了钱不考虑顾客忠诚度，应该更多地以家庭为中心，而不是尽可能多地塞满客人。这真的不是家庭经营，家庭可能有幕后管理，但公平地说，员工根本没有得到管理，他们没有接受过任何表演方面的培训，也不想让孩子玩得开心。坦白说，剧本5年来几乎没有什么变化，几乎是流畅的。
专业照片只是一种压力销售，考虑到应该包含的内容。只是为了赚更多钱，这种说法是错误的，多年来我从未去过那里，我最后两次教高年级的孩子们拍照。
如果必须公平地说，这真的不受欢迎，他们拿到你的钱后就不在乎，直到他们想要更多。
然后还有阴险的一面，今天饮料区多收了2.70。我从来没有一次不质疑收费标准。第一次没有发生inkyvreason是因为他们有失眠装置，那位女士在atvan活动中关闭了，一直持续到晚上9点530。每年都会向管理层提到多收钱的问题，
简而言之就是盗窃，但什么也没做。
2023年，我和家人被告知万圣节的退款，因为如果经理辱骂我，并且她口头攻击了母亲，一位退伍军人，经理无权要求与她谈谈我的态度，我的态度只是寻求合理的安排。那一年圣诞节，这家人没有得到退款，不得不忍受经理伊莱恩走过车旁与另一位工作人员谈论那件事，伊莱恩记录了退款情况并提交了退款申请，结果却被告知退款已到账，事实并非如此，圣诞节期间可以免费参观，已经付款，只是时间变了。电子邮件试图责怪那位母亲，以支持那位经理，那位经理是那一年的一年级学生，并不像伊莱恩声称的那样亲自认识她在哪里工作，那里有特殊需要的孩子，这导致了问题。
2024 年，他们超额预订了她应该去的日期，也没有退款，她打电话说她预订的是她三周前取消的为孩子做手术的日期，所有这一切都在电子邮件中完成，同一位经理，心烦意乱的母亲正在医院等待孩子术后康复。
这个万圣节，同一位经理小姐带领另一位经理试图向两名自闭症患者索赔，其中一人拥有法律和行为心理学学位，其他自闭症患者没有遇到任何问题，对这些孩子及其家人表现出完全的无知。他们意识到合理的住宿条件没有问题，但没有意识到管理过程中涉及什么，或者可能只是把传单当作弊大于利的读物。在说更多之前，他们意识到了情况。然而，伤害已经造成了，孩子因为等待了超过1个半月而痛苦地把自己的服装撕成了碎片。在我看来，这个伊莱恩的目标客户是这个家庭，或者可能是任何有特殊需要的人。
你不能给他们发邮件，这不太好。这家以客户满意度为基础的家族企业是摇钱树，坦率地说，对于那些有特殊需求或管理层愿意与员工打交道的人来说，没有邮件可以联系，不得不说，那里有更好的体验。
简单地说，这里不对残疾人、有幼儿或智商超过60的孩子的家庭开放。
失望地取消了所有未来的预订。我不会推荐给我教的任何孩子或家庭。
我想知道这会是第三次了。
装饰和装饰每年都在增加，万圣节的体验更好，但那里不足以满足3岁以上儿童的需求，大多数角色扮演互动都是学龄前儿童的水平。
然而，它不适合婴儿车、童车或轮椅，坡度陡峭，障碍物多，厕所需要一个人抱着孩子走到起点，等有人进来让你出来，然后才能走开，没有一个幼儿或任何残疾的成年人能不弄脏自己就走，我看到几个孩子这样做。
并不是所有人都能平等地使用停车场，停车场上还有其他残疾人停车位，但当你在泥泞未完工的停车场上走来走去时几乎没有用处，停车场在大多数年份都有人行道，以免撞到人，但现在没有了，停车场工作人员优先考虑停车，只在小孩做小孩在停车场撞死人之前跑掉之前才考虑停车问题。
就我个人而言，我发现管理层不愿意接受任何关于经理的真相，有一位女经理和同事只能被描述为恶霸，她们不顾一切地让有特殊需要的家庭生活变得困难。
我个人很喜欢他们告诉家庭他们也理解有特殊需要的孩子，但却让他们等得更久，强迫他们排队，而且非常不灵活，我两次看到有特殊需要的家庭不得不离开管理孩子，因为员工的行为让他们很苦恼。显然，他们完全没有考虑到2000年《平等地位法》第3条和/或第4条，这些条款要求任何服务企业必须包容各方，做出合理的安排，以免构成刑事犯罪。
预订后邮件不予回复，也不提供任何支持，用于安排探访以支持护理人员或残疾儿童。如果你与经理沟通，他们表示希望了解需求，当你提到你确实发过几次邮件时，他们声称收到了很多邮件，但这些邮件都是通过他们处理的，因为很多家庭在3周前就已经预订了。
他们为了钱不考虑顾客忠诚度，应该更多地以家庭为中心，而不是尽可能多地塞满客人。这真的不是家庭经营，家庭可能有幕后管理，但公平地说，员工根本没有得到管理，他们没有接受过任何表演方面的培训，也不想让孩子玩得开心。坦白说，剧本5年来几乎没有什么变化，几乎是流畅的。
专业照片只是一种压力销售，考虑到应该包含的内容。只是为了赚更多钱，这种说法是错误的，多年来我从未去过那里，我最后两次教高年级的孩子们拍照。
如果必须公平地说，这真的不受欢迎，他们拿到你的钱后就不在乎，直到他们想要更多。
然后还有阴险的一面，今天饮料区多收了2.70。我从来没有一次不质疑收费标准。第一次没有发生inkyvreason是因为他们有失眠装置，那位女士在atvan活动中关闭了，一直持续到晚上9点530。每年都会向管理层提到多收钱的问题，
简而言之就是盗窃，但什么也没做。
2023年，我和家人被告知万圣节的退款，因为如果经理辱骂我，并且她口头攻击了母亲，一位退伍军人，经理无权要求与她谈谈我的态度，我的态度只是寻求合理的安排。那一年圣诞节，这家人没有得到退款，不得不忍受经理伊莱恩走过车旁与另一位工作人员谈论那件事，伊莱恩记录了退款情况并提交了退款申请，结果却被告知退款已到账，事实并非如此，圣诞节期间可以免费参观，已经付款，只是时间变了。电子邮件试图责怪那位母亲，以支持那位经理，那位经理是那一年的一年级学生，并不像伊莱恩声称的那样亲自认识她在哪里工作，那里有特殊需要的孩子，这导致了问题。
2024 年，他们超额预订了她应该去的日期，也没有退款，她打电话说她预订的是她三周前取消的为孩子做手术的日期，所有这一切都在电子邮件中完成，同一位经理，心烦意乱的母亲正在医院等待孩子术后康复。
这个万圣节，同一位经理小姐带领另一位经理试图向两名自闭症患者索赔，其中一人拥有法律和行为心理学学位，其他自闭症患者没有遇到任何问题，对这些孩子及其家人表现出完全的无知。他们意识到合理的住宿条件没有问题，但没有意识到管理过程中涉及什么，或者可能只是把传单当作弊大于利的读物。在说更多之前，他们意识到了情况。然而，伤害已经造成了，孩子因为等待了超过1个半月而痛苦地把自己的服装撕成了碎片。在我看来，这个伊莱恩的目标客户是这个家庭，或者可能是任何有特殊需要的人。
你不能给他们发邮件，这不太好。这家以客户满意度为基础的家族企业是摇钱树，坦率地说，对于那些有特殊需求或管理层愿意与员工打交道的人来说，没有邮件可以联系，不得不说，那里有更好的体验。
简单地说，这里不对残疾人、有幼儿或智商超过60的孩子的家庭开放。
失望地取消了所有未来的预订。我不会推荐给我教的任何孩子或家庭。
我想知道这会是第三次了。
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