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Lisa S
A Premium Lounge That Forgot the “Premium”
Plaza Premium Lounge (Non-Schengen Area, Departures, Mezzanine Floor, Terminal 2B)的点评
点评：If I could sum up our visit to this so-called premium lounge, it would be: we paid for comfort, but left feeling like intruders.
From the moment we approached the bar, there was this unmistakable sense that ordering a glass of wine was akin to asking for the staff’s personal stash. The stares, the lack of a simple “please” or “thank you,” and the air of inconvenience they projected made every drink request feel like an imposition. For a service we’d booked specifically to enjoy, it was nothing short of uncomfortable.
I also want to add this is the first negative review I have ever written - and suggest that the staff (especially the two blonde ladies) should have further customer service training and learn simple manners.
From the moment we approached the bar, there was this unmistakable sense that ordering a glass of wine was akin to asking for the staff’s personal stash. The stares, the lack of a simple “please” or “thank you,” and the air of inconvenience they projected made every drink request feel like an imposition. For a service we’d booked specifically to enjoy, it was nothing short of uncomfortable.
I also want to add this is the first negative review I have ever written - and suggest that the staff (especially the two blonde ladies) should have further customer service training and learn simple manners.
翻译：如果要我总结一下我们这次在所谓的高级休息室的体验，那就是：我们花钱享受舒适，离开时却感觉自己像个入侵者。
从我们走近酒吧的那一刻起，就有一种毋庸置疑的感觉：点一杯酒就像是要工作人员的私人藏酒。他们盯着我们看，连一句简单的“请”或“谢谢”都没有，再加上他们营造出的那种不便的氛围，让每一次点酒都感觉像是在强加于人。对于我们特意预订来享受的服务来说，这简直令人感到不适。
我还想补充一点，这是我写的第一条负面评论——我建议工作人员（尤其是那两位金发女郎）应该接受进一步的客户服务培训，学习一些简单的礼仪。
从我们走近酒吧的那一刻起，就有一种毋庸置疑的感觉：点一杯酒就像是要工作人员的私人藏酒。他们盯着我们看，连一句简单的“请”或“谢谢”都没有，再加上他们营造出的那种不便的氛围，让每一次点酒都感觉像是在强加于人。对于我们特意预订来享受的服务来说，这简直令人感到不适。
我还想补充一点，这是我写的第一条负面评论——我建议工作人员（尤其是那两位金发女郎）应该接受进一步的客户服务培训，学习一些简单的礼仪。
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