旅行
账户
Trent B
Dogs breakfast - book if you have a good sense of humor and don't value reliability.
13cabs的点评
点评：Booked online, firstly booked the wrong date and cancelled before booking the correct day.
On the incorrect date had a few missed calls at 5 in the morning - (this was the cancelled trip) - luckily my phone was on flight mode. Called to confirm the taxi was going to come on the correct date (an early trip to Hobart Airport at 4:45am). This was confirmed.
On the date of the booking, no taxi arrived. I called the dispatcher, who had no idea what was going on, but eventually confirmed that the taxi would be there in 15 minutes (the time it would take to get to the airport). We'd included in our booking that we had a child seat to be fitted for our one-year old (the four year old was going to wear a seatbelt). The driver arrived, had no idea where the anchor points where in the car. I kept things civil and asked whether the job was his and why he wasn't here on time. He stated he was waiting at the airport (prioritising another job), which meant that there was no benefit to making an advance booking.
In Melbourne called the company and made a complaint. They stated they required time to investigate what went wrong - 3 weeks later I've heard nothing. I feel like the entire mess could have been avoided by using an Uber.
On the incorrect date had a few missed calls at 5 in the morning - (this was the cancelled trip) - luckily my phone was on flight mode. Called to confirm the taxi was going to come on the correct date (an early trip to Hobart Airport at 4:45am). This was confirmed.
On the date of the booking, no taxi arrived. I called the dispatcher, who had no idea what was going on, but eventually confirmed that the taxi would be there in 15 minutes (the time it would take to get to the airport). We'd included in our booking that we had a child seat to be fitted for our one-year old (the four year old was going to wear a seatbelt). The driver arrived, had no idea where the anchor points where in the car. I kept things civil and asked whether the job was his and why he wasn't here on time. He stated he was waiting at the airport (prioritising another job), which meant that there was no benefit to making an advance booking.
In Melbourne called the company and made a complaint. They stated they required time to investigate what went wrong - 3 weeks later I've heard nothing. I feel like the entire mess could have been avoided by using an Uber.
翻译：在网上预订，先是订错了日期，然后取消，最后才订到正确的日期。
在错误的日期，早上 5 点有几通未接电话 -（这是取消的行程）- 幸运的是我的手机处于飞行模式。打电话确认出租车是否会在正确的日期到达（早上 4:45 前往霍巴特机场）。确认了。
在预订的日期，没有出租车到达。我打电话给调度员，他不知道发生了什么，但最终确认出租车将在 15 分钟内到达（到达机场所需的时间）。我们在预订中包括为我们一岁的孩子安装儿童座椅（四岁的孩子要系安全带）。司机来了，不知道车上的锚点在哪里。我保持礼貌，问他这份工作是否是他的，为什么他没有准时到达。他说他在机场等（优先处理另一项工作），这意味着提前预订没有任何好处。
在墨尔本，我打电话给该公司并提出了投诉。他们说他们需要时间调查出了什么问题——3 周后我什么消息都没有。我觉得如果使用 Uber，整个混乱局面就可以避免。
在错误的日期，早上 5 点有几通未接电话 -（这是取消的行程）- 幸运的是我的手机处于飞行模式。打电话确认出租车是否会在正确的日期到达（早上 4:45 前往霍巴特机场）。确认了。
在预订的日期，没有出租车到达。我打电话给调度员，他不知道发生了什么，但最终确认出租车将在 15 分钟内到达（到达机场所需的时间）。我们在预订中包括为我们一岁的孩子安装儿童座椅（四岁的孩子要系安全带）。司机来了，不知道车上的锚点在哪里。我保持礼貌，问他这份工作是否是他的，为什么他没有准时到达。他说他在机场等（优先处理另一项工作），这意味着提前预订没有任何好处。
在墨尔本，我打电话给该公司并提出了投诉。他们说他们需要时间调查出了什么问题——3 周后我什么消息都没有。我觉得如果使用 Uber，整个混乱局面就可以避免。
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