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Traveller G
Bad service by Karien Oberholzer
Tokara Wine Estate的点评
点评：I have been a loyal visitor to Tokara Wine Estate for years and have always enjoyed the atmosphere, wine, and service. Unfortunately, during my most recent visit, I had one of the worst service experiences I have ever encountered at Tokara, and it was specifically due to the bar lady/ manager (Karien Oberholzer).
It was the first time she had ever helped me, and from the moment the interaction started, her attitude was dismissive and unprofessional. She made me feel like I was an inconvenience rather than a valued customer. What shocked me even more was the way she spoke to the tour guides who bring guests to Tokara — as if they were unimportant and beneath her. That kind of disrespect is unacceptable anywhere, but especially in a place built on hospitality and reputation.
I visit Tokara often because I value the quality and warmth I’ve always received. This experience, however, stood in stark contrast to what I’ve come to expect. I sincerely hope management addresses this, because behaviour like this can quickly tarnish the good name Tokara has built over the years.
It was the first time she had ever helped me, and from the moment the interaction started, her attitude was dismissive and unprofessional. She made me feel like I was an inconvenience rather than a valued customer. What shocked me even more was the way she spoke to the tour guides who bring guests to Tokara — as if they were unimportant and beneath her. That kind of disrespect is unacceptable anywhere, but especially in a place built on hospitality and reputation.
I visit Tokara often because I value the quality and warmth I’ve always received. This experience, however, stood in stark contrast to what I’ve come to expect. I sincerely hope management addresses this, because behaviour like this can quickly tarnish the good name Tokara has built over the years.
翻译：多年来，我一直是托卡拉酒庄的忠实顾客，一直非常享受那里的氛围、美酒和服务。可惜的是，最近一次的访问，我遭遇了在托卡拉遇到的最糟糕的服务体验之一，这完全是酒吧小姐兼经理（Karien Oberholzer）的错。
这是她第一次帮助我，从一开始，她的态度就显得轻蔑和不专业。她让我觉得自己不是一位尊贵的顾客，而是一个麻烦的客人。更让我震惊的是，她对待带客人来托卡拉的导游的方式——仿佛他们不重要，甚至低于她。这种不尊重在任何地方都是不可接受的，尤其是在一个以热情好客和声誉闻名的地方。
我经常去托卡拉，因为我非常重视这里一直以来的品质和热情。然而，这次的体验却与我的预期截然相反。我真诚希望管理层能够解决这个问题，因为这种行为会很快损害 Tokara 多年来建立的良好声誉。
这是她第一次帮助我，从一开始，她的态度就显得轻蔑和不专业。她让我觉得自己不是一位尊贵的顾客，而是一个麻烦的客人。更让我震惊的是，她对待带客人来托卡拉的导游的方式——仿佛他们不重要，甚至低于她。这种不尊重在任何地方都是不可接受的，尤其是在一个以热情好客和声誉闻名的地方。
我经常去托卡拉，因为我非常重视这里一直以来的品质和热情。然而，这次的体验却与我的预期截然相反。我真诚希望管理层能够解决这个问题，因为这种行为会很快损害 Tokara 多年来建立的良好声誉。
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